Assists with reviewing and replying to all incoming email inquiries through multiple Enrolment Services inboxes.
Assists with the maintenance of student records to meet audit specifications in accordance with Ministry and College policies and guidelines (ie. mark changes, program transfers, verification of enrolment, academic integrity alerts), when necessary.
Assists with providing customer service at the front line and contact centre. Responsibilities will include responding to general inquiries for admissions, registration, financial aid and student accounts.
Assists with scanning and uploading student files into Banner for the permanent student file.
Assists with Convocation activities (ie. credential requests, auditing of student graduation applications, responding to student inquiries).
Participates in events hosted by Office of the Registrar (ie. Open House and Convocation events, ceremonies, etc.).
Other duties or projects as assigned.
A minimum of a two-year College diploma in Office Administration or Business Administration is required.
A minimum of two years of related work experience in a high-volume customer service environment.
Knowledge of student information systems (ie. Banner), Microsoft Office software and online research capabilities.
Excellent interpersonal, organizational, communication, attention to detail and problem-solving skills is a necessity.
Ability to work well under pressure, meet the demands of competing priorities in a busy office environment and meet deadlines.
Tact, integrity, and ability to maintain confidentiality.
Durham College policy requires employees be available for on campus work. In addition, there is currently a requirement to be fully vaccinated against COVID-19 in order to attend our campuses. College policies are listed here.
Hourly rate: $25.25
September 2021 to July 2022
Up to 24 hours per week. Evening hours and weekend work may be required on occasion.
Please apply below by submitting your cover letter and resume to the online portal. Applications will be accepted until Tuesday September 28, 2021. Competition number SP21-19.