Summary
Reporting to the Director of Surveillance and Gaming Compliance and/or the Surveillance Manager, the Surveillance Operator will play a major role in visually monitoring all gaming standards within the casino and ensuring all fraudulent activity is reported and investigated. The position requires a high level of accountability, individual responsibility, and collaboration.
Core Competencies
- Customer Service
- Accountability
- Integrity
- Collaboration
Job Duties
- Visually monitoring all gaming standards within the casino and ensuring that all fraudulent activity and/or any activity that is in violation of company policies or procedures is reported and investigated.
- Observing live games, slots and all areas on video monitors to detect liability concerns, illegal activity and help in maintaining overall safety for guest and employees
- Acting as a first point of contact during emergency situations.
- Working closely with various departments in ensuring that the casino operation is running smoothly.
- Reporting any illegal/suspicious activity to appropriate area(s)
Requirements
- Relevant experience/education around loss prevention and surveillance activity
- Must not have any visual limitations preventing candidate from differentiating between colours of money or casino chips
- Must be able to pass a criminal background check (licensing requirement)
- Excellent verbal and written English; report writing skills are essential
- Maintain a high level of integrity and be able to hold an AGLC license
- Excellent communication skills
- Possess excellent computer skills
- Casino and table games protection experience an asset
- Has good to excellent mathematical skill
- Maintain confidentiality of sensitive information
Work Conditions
- Sitting for long periods of time
- Must be available to work variable hours including evenings, nights, weekends and holidays
- Viewing Cameras/TV for long periods of time.
- Must be able to work in a fast-paced working environment
