We are looking for a Collections Specialist to support a busy rental and leasing services operation in Coquitlam, British Columbia. This Long-term Contract opportunity is well suited to someone who thrives in a high-volume environment, communicates confidently with business clients, and can keep detailed records organized while driving timely payments. The role will focus on managing smaller accounts, following up on outstanding invoices, and helping the team maintain strong year-end collection performance.
Responsibilities:
- Contact business customers regarding overdue balances and maintain consistent follow-up to encourage prompt payment.
- Manage a large volume of smaller accounts while tracking multiple outstanding invoices for each client.
- Record collection activity accurately in Excel and internal systems, including payment commitments, contact attempts, and account status updates.
- Ask targeted questions to confirm when payment will be made, how it will be issued, and any relevant reference details such as cheque information.
- Review account details to help determine whether balances remain recoverable and support write-off decisions after required follow-up attempts have been completed.
- Work closely with internal team members to prioritize receivables and contribute to year-end collection targets.
- Use Excel functions such as VLOOKUPs and pivot tables to organize data, monitor trends, and support reporting needs.
- Provide attentive customer service during all interactions while balancing relationship management with collection objectives.
- At least 1 year of collections experience, preferably in a high-volume environment.
- Previous exposure to B2B collections and the ability to manage multiple invoices across client accounts.
- Strong customer service skills with a detail-oriented and confident phone manner.
- Solid organizational skills and attention to detail when tracking payment activity and account notes.
- Proficiency with Microsoft Excel, including VLOOKUPs and pivot tables.
- Experience using accounting or collections software to update records and monitor receivables.
- Knowledge of collection processes, payment follow-up, delinquencies, and credit-related practices.
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