Job Overview
Are you a dynamic communicator with a passion for helping people and driving sales? We’re seeking an energetic and detail-oriented Customer Support & Sales Assistant to join our vibrant team!
In this role, you’ll be the friendly voice that assists customers, manages inquiries, and promotes our products and services. This is an **entry-level role with full on-the-job training**, ideal for someone who enjoys talking with people, staying organized, and helping customers find solutions, at our office in Abbotsford.
Over time, this role will grow into sales development and lead generation, including outbound calls and identifying new business opportunities.
If you are personable, organized, and interested in learning sales, this position offers real growth opportunities within the company.
Western Turf Farms is one of British Columbia’s most established sod growers, supplying premium turf to homeowners, landscapers, municipalities, and commercial projects across the Lower Mainland and Vancouver Island.
What You’ll Do
This role supports the sales team and ensures customers receive fast, professional service.
Customer & Sales Support
- Answer incoming calls, emails, and website inquiries
- Respond to customer questions about sod products and services
- Assist customers with quotes, product information, and scheduling deliveries
- Follow up on sales inquiries and leads
Sales Coordination
- Track incoming leads and sales activity in the company CRM
- Coordinate with operations and delivery teams
- Prepare basic sales quotes and documentation
- Help ensure smooth communication between customers and the sales team
What We’re Looking For
You don’t need sales experience to start — we’re happy to train the right person.
The ideal candidate will have:
- Strong communication and customer service skills
- A friendly and professional phone manner
- Good organizational skills and attention to detail
- Comfort using computers, email, and basic office software
- A positive attitude and willingness to learn
- The ability to multitask in a busy office environment
Bonus (not required):
- Previous sales or customer service experience
- Experience using CRM systems
- Interest in landscaping, construction, or outdoor products
Pay: $22.00-$28.00 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Dental care
- Paid time off
- Vision care
Work Location: In person
