Claims & Risk Lead

City of Surrey
Surrey, BC

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Job details

Part-time | Full-time
1 day ago

Skills

Law
Analysis skills
Bachelor's
Risk management
Contracts
Communication skills
Negotiation

Full job description

As one of the fastest growing cities in Canada, City of Surrey is a globally recognized leader in building vibrant, sustainable communities through technology and innovation. City of Surrey employees are talented innovators, inspired by meaningful work and the opportunity to drive our city and their careers forward. Build a City. Build a Future at the City of Surrey.

Employment Status

Exempt - Regular Full-Time

Scope

The Claims & Risk Lead independently manages, investigates, and resolves medium to high complexity liability claims to minimize the City's financial, legal, and reputational risk.

This role serves as a technical expert and trusted advisor, providing guidance to departments on claims trends, liability exposure, and risk mitigation strategies. This position plays a critical role in supporting effective risk management and protecting the City's financial sustainability.

Responsibilities

Independently manage a portfolio of medium to high complexity liability claims, including investigation, liability assessment, and settlement negotiation
Analyze and interpret legislation, bylaws, contracts, and policies to support defensible claims decisions
Provide technical advice to departments on liability exposure, claims trends, and risk mitigation strategies
Collaborate with legal counsel, insurers, and subject matter experts to resolve complex and non-routine claims
Support litigation processes, including preparing reports; preserving evidence; assisting with mediations, trials, and hearings; and helping develop legal strategies
Act as a technical resource on complex claims
Exercise independent judgment in evaluating liability, estimating claim value, and determining settlement strategies
Identify emerging trends and recurring issues, and recommend process improvements and risk mitigation measures
Coordinate investigations and engage internal or external resources as required.
Liaise with internal departments (e.g., Planning & Development, Engineering, Parks, Recreation & Culture) to gather information and support claims resolution
Communicate with legal counsel, third-party representatives, and contractors to negotiate settlements and resolve disputes
Escalate claims involving significant financial exposure or heightened legal or reputational risk
Mentor and provide day-to-day assistance to junior team members

Qualifications

University degree or diploma in business, law, risk management, or a related field
Completion or substantive completion of Chartered Insurance Professional (CIP), Canadian Risk Management (CRM) or equivalent designations
Minimum 5 years of experience handling liability claims, including files with litigation exposure
Specialized training in claims and insurance principles would be an asset
Advanced knowledge of claims adjudication, insurance and liability principles as well as general knowledge of litigation proceedings
Strong analytical skills, with the ability to interpret complex reports, legislation, and contracts
Excellent negotiation and conflict resolution skills
Proven ability to exercise sound judgment in high-stakes and sensitive situations
Strong communication and stakeholder engagement skills
Capacity to manage high-volume, medium to complex caseload with competing priorities
Ability to identify trends in claims data and recommend risk mitigation strategies
Valid BC driver's license

Other Information

Number of Job Openings: 1

Pay Grade: P2 - $115,641 - $136,048

Conditions of Employment

Successful applicants must provide proof of qualifications.

Closing Date

This job will be posted until filled.

Our Values

Integrity - Service - Teamwork - Innovation - Community

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Employment Status

Scope

Responsibilities

Qualifications

Other Information

Conditions of Employment

Closing Date

Our Values

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