CASEWORKER
Ministry of Children, Community and Social Services
Bracebridge, ON
Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

  • 1 Temporary Full Time Position Available
  • 1 Temporary Part Time Position Available
What can I expect to do in this role?

You will:
  • provide customer service and consultation to clients
  • collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
  • make adjustments to entitlements and resolve conflict situations
  • explain legislation and ministry initiatives
  • prepare a range of communication materials
  • plan and deliver information sessions to clients and stakeholders, on community-based employment supports
How do I qualify?
Customer Service and Communication Skills
  • you can provide effective customer service to clients with disabilities
  • you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
  • you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
  • you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
  • you have interviewing skills to conduct interviews with clients by phone or in person
  • you have effective listening skills to determine client needs and make appropriate referrals
Knowledge
  • you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
  • you have knowledge of labour market trends
  • you are able to interpret and apply legislation in order to review/determine program eligibility and identify infractions
Analytical, Planning and Organizational Skills
  • you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
  • you have demonstrated analytical skills to collect, document and evaluate information
  • you are able to work in a team environment
Note
Successful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.

Additional Information:Address:
1 Temporary, duration up to 12 months, 50 Balls Dr, Bracebridge, Central Region
1 Temporary - PartTime, duration up to 12 months, 50 Balls Dr, Bracebridge, Central Region
Compensation Group: Ontario Public Service Employees Union
Understanding the job ad - definitionsSchedule: 3.7
Category: Health and Social Services
Posted on: Thursday, September 5, 2019

Note:
Successful candidates who are not currently working in the OPS will be required to undergo a personnel screening check in accordance with the Ontario Public Service Personnel Screening Checks Policy. Successful candidates who currently work in the OPS may be required to undergo a personnel screening check in accordance with the Ontario Public Service Personnel Screening Checks Policy.
W-SS-139502/19