Customer Service Representative (Stoney Creek)
John Crane
Stoney Creek, ON
John Crane is a global leader in the design, development and manufacture of products and services for the world's process and industrial markets. With a history that stretches back over 100 years, our company has progressed from its roots as a packing manufacturer to become a world-leading supplier of mechanical seals, seal support systems, power transmission couplings and packing. Our recently expanded product portfolio ensures customers now benefit from a genuinely integrated offering that includes specialized filtration systems, advanced hydrodynamic bearings, measurement and analysis technologies and artificial lift products for the oil and gas industries.

The Customer Service Representative assists John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

Duties & Responsibilities

Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
Identifies returned materials and assists walk-in customers as required.
Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.
Performs other duties as required.
The Individual

Education/Training: Mechanical Technologist/Technician College Diploma preferred

Experience: 2 years of customer service related experience in a manufacturing setting

Knowledge/Skills:
Ability to read detailed drawings and utilize measuring instruments
Must have effective written and verbal communication skills
Computer skills including Microsoft Office

Supervises: This position has no supervisory responsibilities

PHYSICAL/MENTAL REQUIREMENTS:
Must be self-motivated, work independently yet still be team orientated
Customer/Client focus
Able to analyze, and resolve situation as needed
Able to deal with different level of personalities/stakeholders

WORK ENVIRONMENT: Office