Join a Great Team in Brockville, Ontario!
We're looking for an organized, detail-oriented Insurance Broker Support Specialist to join our brokerage team in Brockville, Ontario. If you enjoy behind-the-scenes work that keeps everything running smoothly, have a passion for providing exceptional service, and thrive in a fast-paced environment, we'd love to hear from you.
In this role, you'll provide essential administrative and processing support to our brokers, helping deliver a seamless experience for both our team and our clients. You'll play a key role in ensuring information is accurate, complete, and processed correctly the first time.
What You'll Do
- Collaborate with insurance carriers to process policy changes, ensuring documentation is complete and brokerage systems are updated accurately.
- Review applications, renewals, and endorsements, acting as a second set of eyes to validate coverage requirements and identify discrepancies.
- Assist with pre-renewal preparation, including renewal letters, certificates of insurance, pink slips, and other policy documents.
- Proactively follow up with clients, brokers, and carriers to obtain missing information or required documentation.
- Process client payments and broker payment requests accurately and efficiently, including sending payment reminders and responding to payment inquiries.
- Complete invoicing for non-download policies and troubleshoot discrepancies when they arise.
- Remove MVR information from cancelled auto files in accordance with Ministry of Transportation of Ontario (MTO) requirements and regulatory standards.
- Provide administrative support to the broker team as needed, including preparing correspondence and policy documentation.
- Provide reception coverage during vacations, absences, and peak business periods.
- Stay up to date on carrier products, procedures, and system changes to provide accurate support.
What You'll Bring
- RIBO licence or a willingness to obtain one (considered an asset).
- Previous experience working in a personal lines insurance brokerage is an asset.
- Experience using a Broker Management System (BMS) is an asset.
- Exceptional attention to detail and organizational skills.
- Ability to manage multiple priorities while maintaining accuracy.
- Strong communication and customer service skills.
- A collaborative approach and willingness to support the team wherever needed.
Why Join Us?
We're a team that values collaboration, accuracy, and providing outstanding service to our clients and brokers. Every role makes an impact, and you'll have the opportunity to grow your insurance knowledge while working alongside experienced professionals in a supportive environment.
Accessibility
If you require accommodation or accessible communication support during the recruitment process due to a disability, please let us know in writing. We will work with you to develop an individualized accommodation plan.
Compensation and Benefits
We believe in being transparent about compensation. Our salary ranges reflect the skills, experience, and responsibilities required for each role while providing opportunities for growth as you develop your career with us.
Candidates with extensive, directly relevant experience will typically be hired at or near the midpoint of the salary range. The upper end of the range is generally reserved for team members who consistently demonstrate exceptional performance, make a meaningful impact, and continue to grow within their role. Those who are earlier in their career or building experience may join below the midpoint, with opportunities to progress over time.
Your final salary will be based on your experience, skills, qualifications, and the value you bring to the role.
Of course, great compensation is about more than salary. We offer a competitive total rewards package that includes comprehensive health and dental benefits, employer pension matching, generous vacation time, personal days, volunteer days, and Pawreavement Leave, because we know pets are family, too.
Real People. Real Conversations. Real Hiring.
We're always looking for great talent and are hiring for current and future opportunities.
