Front Desk Manager
A locally owned and operated full-service hotel in Edmonton is seeking an experienced, energetic, and customer-focused Front Desk Manager to lead its Front Office team.
The Front Desk Manager will oversee daily front desk operations, ensure exceptional guest service, support staff development, and help maintain efficient hotel operations.
Key Responsibilities
- Manage the day-to-day operations of the Front Desk Department.
- Recruit, train, coach, and schedule Front Desk Agents and Night Auditors.
- Ensure guests receive outstanding customer service and a memorable experience.
- Handle guest concerns and resolve issues professionally and promptly.
- Monitor room inventory, arrivals, departures, and special requests.
- Work closely with the Housekeeping, Maintenance, Sales, and Accounting departments.
- Maintain hotel standards, policies, and procedures.
- Assist with revenue optimization and upselling initiatives.
- Prepare reports and monitor departmental performance.
Qualifications
- Previous hotel front desk supervisory or management experience is required.
- Experience with Opera PMS is considered a strong asset.
- Strong leadership, communication, and problem-solving skills.
- Ability to work a flexible schedule, including weekends and holidays when required.
- Strong organizational skills and attention to detail.
- A passion for hospitality and guest satisfaction.
What We Offer
- Competitive salary based on experience.
- Benefits package.
- Growth opportunities within a locally owned and operated hospitality company.
- A supportive and team-oriented work environment.
If you are a hospitality professional who enjoys leading a team and creating exceptional guest experiences, we would love to hear from you.
Please submit your résumé and cover letter through this job posting.
We are an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: From $48,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Flexible schedule
- On-site parking
Work Location: In person
