Technical Support/Help Desk Assistant
NVT Phybridge
Oakville, ON
Who are we?

Technology is revolutionizing the way we interact with the world around us – from smart homes to smart cities, the Internet of Things is making our personal lives more connected, and is making business smarter, more efficient, and more effective.

And at the heart of this revolution stands NVTPhybridge (http://www.phybridge.com/) . Our proprietary technology allows businesses to seamlessly tap into the Internet of Things and is used everywhere from government buildings to casinos to hotels to cruise ships.

Who are you?

You’re a service oriented, technical support and help desk specialist looking to grow your skills and experience with a company that values your contributions. You love helping clients succeed, and ensuring they always receive the best service possible.

You’re possess strong knowledge of network fundamentals, are familiar with ticketing systems, and are interested in learning new software, tools, and environments. You’re also highly organized, and an exceptional communicator, able to communicate clearly, especially in rush or tense situations that can arise in order fulfillment and supply chain logistics.

Why choose NVTPhybridge?

This is a full-time, permanent position working Monday to Friday, 12:00pm to 8:00pm, out of our beautiful, brand new office in west Oakville, close to public transit and the QEW. There is an incredible feeling of passion and success that permeates the entire organization from the top down, and we can’t wait for you to join our team.

What you’ll be doing

  • Provide customer support on Layer 2 networking switches over the phone and remotely.
  • Identify and resolve technical hardware and software issues.
  • Advises user/customer on appropriate course of action.
  • Follows standard help desk procedures, and log all help desk interactions.
  • Tracks problems, routes requests and documents resolutions through our ticketing software.
  • Remains knowledgeable of current system information, changes and updates.
This is a terrific opportunity for someone who is looking to work in a rich learning environment and build a meaningful career in a highly varied and interesting role.

Qualifications

  • Degree/diploma/certification in Computer Science or Information Technology from a post-secondary institution specializing in networking, computer support or software support or equivalent experience.
  • CCNA, Network+ or equivalent experience demonstrating strong understanding of network fundamentals.
  • Experience providing help desk support and familiarity with standard troubleshooting procedures.
  • Spanish, French, or German as a second language would be a STRONG asset; strong oral with moderate reading and writing.
  • Experience in a customer service or client facing role.
How to Apply

Our online application gives you the chance to apply as more than just a resume. We’ll assess your qualifications, personality traits and workplace preferences, which should take 10 to 15 minutes to complete. After submitting, you'll be able to view your results.

We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.

We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.