Job Posting Description:
Are you passionate about people?
Do you have a charismatic personality, and love engaging with people, both customers and colleagues?
Are you interested in a company that excels in customer experiences and has a strong customer brand?
If this sounds familiar, then we’d love to have you on our team! A team where your outgoing personality, communication skills and excellent customer service will form a lasting impression that a customer takes with them, along with their purchases, of course.
If you can demonstrate a winning smile from behind a mask, then join us this Winter Holiday Season! We are searching for Seasonal Customer Service Representatives to work during the period of November 15th to December 31st.
Our product is beverage alcohol, but our customer service sets us apart. You’ll learn more than you thought possible about wine, spirits and beers and cocktails, and you’ll be able to apply this knowledge while at work and even after work
Customer engagement, sharing product knowledge and providing a best in class Customer Experience, whether at cash or on the store floor
Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
Assisting with receiving of inventory, stock replenishment and maintaining Customer Ready Standards
Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 60lbs/28kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression
The health and safety of our staff is our utmost priority; as such, all employees are required to adhere to all COVID safety protocols at all times. These protocols include, but are not limited to, the use of face coverings and additional Personal Protective Equipment, as required, with limited exemption
Eligibility to work in Canada
Minimum of 18 years of age
Full vaccination is required as a condition of employment for individuals hired by the LCBO, subject to any duty to accommodate in accordance with the Ontario Human Rights Code
Bilingual (English and French) is a bonus!
What You Need To Know...
Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee’s seniority and availability
Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required
You must be available for work during peak business periods (i.e. you must be able to work a shift on December 24th and December 31st and the weeks leading up to the holidays).
Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice
You will wear a light blue collared dress shirt, black pants and black shoes for the duration of your shift. You will also be required to wear a mask and adhere to COVID safety protocols as directed by the LCBO
This job is part of a union, requiring payment of union dues which is currently 1.375% of your gross earnings
Why Join the LCBO Team?
We’re a world-class retailer and wholesaler. We hire driven people who want to share their knowledge and grow their careers. LCBO understands a great career is made up of varied days, compelling challenges, and human connection. We collaborate with our employees to create a working experience that drives both the organization and the people within it forward.
Opportunities exist across the province; please visit and apply on www.lcbo.com/careers.
The LCBO is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation.
Union / Non-Union:
Job Posting End Date:
The LCBO is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.