Position Overview
The Water Damage Scheduler is responsible for coordinating and dispatching crews for emergency and non-emergency restoration jobs. This role requires strong organizational skills, the ability to multitask in a fast-paced environment, and clear communication with technicians, project managers, and clients to ensure efficient job execution.
Key Responsibilities
Scheduling & Dispatching
- Coordinate and schedule water damage technicians for daily jobs (25+ staff)
- Dispatch crews promptly to meet response time targets
- Adjust schedules in real time due to emergencies, staff availability, or priority changes
- Reassign crews and prioritize large-loss jobs as needed
- Assign staff based on skillset and job requirements
- Create and maintain project schedules for both small and large losses
Communication
- Communicate schedules, updates, and changes to technicians, project managers, and management
- Act as the primary point of contact for homeowners, building managers, and clients
- Confirm appointments and provide clear expectations on arrival times and next steps
- Respond to emails and phone inquiries in a timely and professional manner
- Participate in team meetings and provide feedback or updates
Job Coordination & Tracking
- Track all jobs and updates daily using spreadsheets and internal systems
- Maintain accurate data entry and documentation, including uploading job-related files
- Provide work orders and job specifications to technicians
- Monitor technician updates and schedule follow-up visits as required
- Ensure daily updates, including photos and job progress, are received and recorded
Operational Support
- Work closely with the Water Damage Manager/Assistant Manager to ensure crews have necessary tools and materials
- Verify job details, site access, and required resources before dispatch
- Provide project managers with schedules and estimated timelines for job completion
- Ensure safe work practices are followed on all jobs
Customer Service & Problem Solving
- Answer client questions regarding equipment, demolition, timelines, and emergency processes
- Handle high-pressure situations professionally, especially during large losses or after-hours emergencies
- Manage sensitive information, including customer keys and private data, responsibly
Qualifications & Skills
- Previous experience in scheduling, dispatching, or customer service (restoration/construction industry preferred)
- Knowledge of water damage restoration processes is an asset
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, high-demand environment with frequent interruptions
- Strong problem-solving skills and attention to detail
- Ability to remain calm and professional under pressure
- High level of accuracy and strong work ethic
- Ability to work independently and as part of a team
- Adaptable and flexible with changing priorities
Work Environment
- Fast-paced, high-pressure environment with frequent schedule changes
- Requires constant communication and coordination with multiple stakeholders
- Involves handling emergency situations and time-sensitive decisions
Why work at Phoenix?
As a 2nd Generation Family business, we know that our people are everything. We want to set-up each of our team members to be as successful as they can be. We believe in a culture of mutual respect and accountability and we know the importance of work-life balance.
We believe in promoting from within and we provide a structured Development Pipeline to further your career in other areas of expertise. Our Team celebrates Quarterly Breakfasts, afternoon BBQ’s and fun staff events outside of the office
We provide full time work, comprehensive benefits and competitive pay.
We look forward to talking to you.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Company events
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Application question(s):
- Name of the last restoration company you worked for
Work Location: In person
