Clerk II – Meter Replacement Project
City of Fort Saskatchewan
Fort Saskatchewan, AB
Reporting to the Revenue Services Coordinator, this position is responsible for providing excellent customer service for the implementation and execution of the Meter Replacement Project. This position is responsible for contacting existing utility customers regarding their water meter and water meter reading equipment and making arrangements with the Utility Operators to upgrade equipment, preparing for the new AMI Infrastructure.

Duties include but are not limited to:
Contact customers via mail, phone, yellow cards and electronically, to make appointments to have their water meter replaced. (Approximately 3000 meters)
Schedule and/or coordinate work order appointments with designated Utility Operators using their calendars for appropriate scheduling and monitoring length of appointments to ensure scheduling is met.
Ensure scheduled appointments are booked in groups of neighborhoods if possible, to ensure efficiencies.
Handle customer request for information about our water meters and our radio reader technology.
Participate in workplace safety initiatives.
Conduct/participate in formal and informal worksite safety inspections and audits.
Report all incidents, including near misses, immediately to a supervisor.

A minimum of three years’ experience in providing excellent customer service. Administrative Certificate or equivalent would be an asset. Previous experience with Great Plains, Diamond Software or windows based software applications would be a definite asset. The successful candidate will have exceptional organizational skills with a strong ability to problem solve and work in a fast paced environment.
This position is within the scope of C.U.P.E. Local 30, and as such, you will be required to adhere to the articles contained within the Collective Agreement.
This is a temporary position with an end date dependent on the completion of the Meter Replacement Project.
Rate of Pay: $26.51 – $29.13 per hour
Hours of Work: 30 hours per week, Monday to Friday
Qualified applicants are invited to apply in confidence no later than Tuesday, May 28, 2019 stating competition #201955 to:
The City of Fort Saskatchewan
People Services Department
10005 - 102 Street
Fort Saskatchewan, AB T8L 2C5
Fax: 780-992-6625
The City of Fort Saskatchewan thanks all applicants for their interest and advises only those applicants under consideration will be contacted.