Customer Service Representative (CSR) / Service Coordinator
PWC Plumbing Inc. is a growing plumbing company serving Barrie and surrounding communities. We take pride in providing honest, reliable, and professional service while creating an exceptional experience for every customer.
We're looking for an organized, positive, and customer-focused Customer Service Representative / Service Coordinator to become the voice of our company. If you enjoy helping people, thrive in a fast-paced environment, and love keeping things organized, we'd love to hear from you.
What You'll Do
As our Customer Service Representative / Service Coordinator, you'll play a key role in ensuring our customers receive an outstanding experience from their first phone call through to job completion.
Responsibilities
- Answer incoming phone calls with professionalism and enthusiasm.
- Schedule service appointments efficiently.
- Dispatch technicians and optimize daily schedules.
- Coordinate emergency service calls.
- Follow up with customers after completed work to ensure satisfaction.
- Keep customers informed about technician arrival times and appointment updates.
- Communicate with technicians throughout the day to ensure smooth operations.
- Manage emails, text messages, and customer communications.
- Maintain accurate customer records and job notes.
- Assist with invoicing and administrative tasks as needed.
- Help resolve customer concerns with empathy and professionalism.
- Support the team wherever needed to keep daily operations running smoothly.
What We're Looking For
We're looking for someone who:
- Has exceptional customer service skills.
- Is friendly, positive, and professional.
- Communicates clearly over the phone, by email, and through text.
- Can remain calm under pressure and manage multiple priorities.
- Has strong organizational and time management skills.
- Enjoys problem-solving and helping customers.
- Is detail-oriented and dependable.
- Works well independently and as part of a team.
- Learns new software quickly.
- Takes pride in providing an exceptional customer experience.
Preferred Qualifications
- Previous customer service or dispatch experience.
- Experience in the plumbing, HVAC, electrical, or home service industry is an asset.
- Experience with Jobber or similar field service software is considered an asset.
- Proficiency with Microsoft Office and Google Workspace.
What We Offer
- Competitive hourly wage.
- Full-time, year-round employment.
- Monday to Friday schedule.
- Supportive team environment.
- Opportunities for advancement as our company continues to grow.
- Ongoing training and professional development.
- The opportunity to make a real difference in our customers' day.
Why Join PWC Plumbing Inc.?
At PWC Plumbing Inc., we believe plumbing is about more than fixing pipes—it's about helping people. Every phone call is an opportunity to earn a customer for life. We value honesty, communication, teamwork, and doing the right thing, and we're looking for someone who shares those values.
If you're passionate about customer service and enjoy being the person who keeps everything running smoothly behind the scenes, we'd love to meet you.
Job Type: Full-time
Schedule:
- Monday to Friday
- Day shift
Experience:
- Customer service: 2 years preferred
- Dispatching or scheduling: 1 year preferred
Work Location: In person and remote
Pay: $22.00-$32.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Paid time off
Experience:
- Customer service: 2 years (preferred)
Work Location: Hybrid remote in Minesing, ON
