Link Drop-In Outreach Worker (Temporary Leave Replacement 12-18 months)
Job Summary: Works to provide post majority services for Youth and families from becoming homeless by acting as an Outreach and Drop-in Support Worker for participants of the Link Program.
- Post-secondary Child and Youth Care Diploma or equivalent with a minimum of one year experience in providing support to youth or;
- A relevant combination of education and experience combined with general suitability
Skills and Knowledge:
- Communication (Verbal & Written)
- Ability to follow and implement program policies and procedures
- Flexibility/Adaptability in managing multiple priorities
- Interpersonal Abilities & Team Work Skills
- Computer/Technical Literacy
- Planning/Organizing & Budgeting Skills
- Report Writing & Documentation
- Crisis Management/Conflict resolution skills
- Ability to teach and mentor lifeskills
- Ability to work independently
- Housing First Principles
- Undergo & maintain Criminal Record Check
- Standard First Aid
- A valid driver’s license and access to a vehicle
- Food Safe
- Produce a clear Driver’s Abstract
- Non-Violent Crisis Intervention
- Proof of vehicle business insurance and $5 million liability
- Agrees to the Society’s Code of Ethics
- Other certification as required by individual programs
- Follows Aunt Leah’s Practice Guidelines
Key Duties and Responsibilities:
1. Direct Care (Outreach & Drop in):
Supports, encourages and challenges youth, through developing a trusting relationship with the youth during outreach or drop in visits. Activities include:
- Job finding/keeping skills (job search, resume preparation, job interview preparation and presentation, completing application form and job maintenance)
- Household maintenance skills (housing search, basic cooking skills, menu planning, house cleaning, laundry, personal hygiene, shopping, keeping their suite secure etc.);
- Financial management (opening bank accounts, writing cheques, paying bills, budgeting, saving, obtaining social insurance numbers, paying rent, providing access to food cupboard and bus tickets etc.)
- Interpersonal skills(developing and maintaining healthy relationships, conflict resolution, seeking assistance and support from friends and professionals as necessary, etc.)
- Health and personal habits (training and education in basic health care, development of responsible sexual practices)
- Leisure activities (learning in locating, using, developing and maintaining healthy ways to use recreational time)
- Education/vocational upgrading (assistance and support in obtaining appropriate training, participating with the youth in making contact with appropriate community resources)
- Cultural Connectivity (assistance and support around connecting with their Aboriginal Heritage and participating in the cultural practices of their home (or identified home) communities.
2. Direct Care (Housing First):
- Supports, encourages and challenges youth, through developing a trusting relationship with the youth during visits.
- Embrace the five principles of Housing First
- Immediate Access to Housing with No Housing Readiness Conditions
- Develop relationships with potential landlords to provide market housing for chronic or episodically homeless youth
- Flexible hours in order to work collaboratively with youth on accessing housing
- Key Worker for youth residing in three month Transitional Housing
- Consumer Choice and Self-Determination
- Use of Motivational Interviewing- (collaboration, Evocation and Autonomy)
- Develop a collaborative relationship that encourages the youth to state their preferences
- Recovery Orientation
- Assertive Engagement- Supporting the individual to self-manage
- Reflective Practice
- Individualized and Person-Driven Support
- Engage youth where they are at
- Strength’s based approach
- Set regular scheduled meetings with individuals in Aunt Leah’s Housing First programs
- Ensure Participant’s goals and preferences are in the service agreement
- Social and Community Integration
- Connect with Aunt Leah’s Youth Advisory Committee
- Understand the role of peers and allies
- Complete an Eligibility Assessment upon intake to determine level of homelessness as well as priority level to determine focus of work
- Collaborate with participants in the formulation of service agreements that are reviewed and modified with participants on a regular basis.
- Provide outreach, case management, counseling, advocacy, and other needed services to participants in any environment including: the streets, shelters, prisons, hospitals, apartments, office, etc.
- Provide individually tailored services to each participant, e.g., housing placement, independent living skills, vocational guidance, appointment escorts, integrated substance use treatment, family counseling.
- Maintain written and computerized records, compile reports and complete other program documentation (including case notes, statistics, letters, etc.).
- Coordinate / monitor referrals to community services, and advocate participants participation in them.
- Assist participants to manage their money; prepare budgets with participants and compute expenses.
- Educate, inform and advocate for participants regarding benefits and entitlements (Social Security, Public Assistance, food stamps, etc.).
- Perform other related duties as directed
3. Direct Care (other duties):
- Participates in ongoing professional development
- Informs past youth and mothers of events and activities taking place on a regular basis through email and Social Media, participates in planning these events and activities
- Participates in weekly drop-in sessions for past youth and mothers requiring assistance
- Completes follow ups with youth and mothers three months and six months after leaving program and provides a report to the Link Program Coordinator
- Participates in the Essential Skills Workshop staff rotation
- Liaises with the Training Programs to provide employment and training opportunities for Link participants
- Follows up on internal referral form from Aunt Leah’s residential programs.
- Meets with Supervisor regularly to prioritize workload between drop-in and outreach as well as geographical area
4. Financial Responsibilities:
- Responsible for providing receipts for petty cash used for Link participants
- Ensures that expenses follow budget guidelines
3. Health and Safety:
- Ensures that drop in/resource area is clean and tidy and maintained to Health and Safety Standards
- Participates in annual review of Aunt Leah’s Health and Safety Policies and Procedures
- Completes daily log, monthly outcomes tracking and critical incident reports Attends meetings, including team meetings and monthly Staff Development
- Liaises and seeks direction from the Link Program Coordinator in crisis situations
- Attends Aunt Leah’s Events as directed by Supervisor; this may include but is not limited to youth camping trips, theme nights, Essential Skills Workshops, etc.
- Ensures participant numbers and activities are maintained to a certain level to ensure continued funding
- Liaises with community partners, professions and other stakeholders with the goal of connected youth to relevant services and agencies
- Communication between Outreach Workers and youth is confidential
7. On Call: Participates in on-call as scheduled; while on call, is able to support and attend as required
8. Physical Demands: This position requires some lifting of heavier objects.
9. Hours of Work: Full time temporary (7.5/hrs a day, 37.5/hrs a week)
Salary: Commensurate with qualifications.
Contract length: 12-18 months
Job Types: Full-time, Temporary
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care
- Day shift
- Monday to Friday
- On call
- Class 5 Driver's License and Access to a Vehicle (preferred)
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place