Are you looking for an opportunity to be at the heart of operations and play a critical role in driving organizational success?
We are excited to announce an opportunity to join our Dispatch Team, a leadership-focused role that places you at the center of our operations. As a Dispatcher, you are much more than someone who answers phones or fills shifts. You are a strategic coordinator, a problem solver, and a key decision-maker who helps ensure the right people are in the right places at the right time.
Think of yourself as the quarterback of the team. You will work closely with our ownership, executive team, leadership, supervisors, and frontline personnel to coordinate schedules, solve real-time challenges, and support the seamless delivery of our services. Every decision you make has a direct impact on our operations, our clients, and our people.
We are looking for individuals who bring:
- High energy and a positive attitude
- Strong problem-solving abilities
- Exceptional multitasking skills
- The ability to perform under pressure in a fast-paced environment
- Excellent communication and organizational skills
- A team-first mentality with a commitment to excellence
This is an exciting opportunity to gain exposure to the inner workings of a growing organization, contribute to meaningful operational decisions, and develop leadership skills that can open doors to even greater opportunities within our company.
If you are driven, ambitious, and thrive in a performance-based environment, we encourage you to apply. We are looking for people who want more than just a job—we are looking for future leaders.
This position will be a day position from 11a-7p or 7a-3p or 3p-11p on rotation on weekends.
Minimum two scheduled weekends per month (Saturday and Sunday). At times shifts may range outside scheduled hours of scope.
Major Responsibilities:
- Answering emails and phone calls from both clients and staff
- Reviewing and processing SDFs
- Using problem solving skills to ensure the right guard is for the right client without going into overtime
- Filing infractions for lates, no-shows, etc.
- Complete forms and reports to showcase the shift’s events
- Log sick calls and drops
- Updating the schedule to reflect any changes made by the client
- Misc. Admin duties as needed
Key Qualifications:
Communication Skills: Clear and effective communication is crucial. Dispatchers need to relay information accurately to security personnel, emergency responders, and callers.
Calm Under Pressure: Dispatchers often handle urgent situations. Remaining calm and composed during emergencies is vital.
Multitasking: They must manage multiple tasks simultaneously, such as, answering calls, deploying personnel using humanity and dispatching help.
Geographical Client Knowledge: Familiarity with the area they cover helps dispatchers provide
accurate directions and information.Problem-Solving: Quick thinking and resourcefulness are essential for handling unexpected situations.
Attention to Detail: Dispatchers must accurately record information and follow protocols.
Technology Proficiency: They use communication systems, GPS, and security software.
WPM: Can maintain 25 words per minute on a keyboard
Remember, empathy and a service-oriented mindset are equally important
You must also have:
- Ability to appropriately assess situations based on, available information and past experience.
- Ability to establish and maintain effective working relationships with clients, staff,
community agencies and the public.
- Ability to prepare and write reports/records and maintain same.
- Ability to effectively perform job duties with minimum supervision.
- Ability to de-escalate interpersonal conflicts in an effective fashion through crisis intervention techniques.
- Demonstrated problem solving ability.
- Attention to detail
Notes:
- Applicants are required to demonstrate in their applications/resumes that their qualifications match those specified in the job posting.
- Failure to do so will result in elimination from the competition. Additional information submitted after the job call closing date will not be accepted.
- A competency test will be scheduled for all approved applications to demonstrate their ability to navigate around the dispatch role.
For more information abot or organization visit www.SentinelSecurityPlus.com
Pay: $23.00-$26.00 per hour
Benefits:
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (required)
Experience:
- Administrative: 1 year (required)
- Dispatcher: 1 year (required)
Work Location: In person
