Now Hiring - FreshManager!
Purpose: To ensure a profitable, organized and smoothly-run Fresh Department; to ensure department staff provide friendly and efficient service; to support the mission, vision and policies of Community Natural Foods.
Status: Full-time, salaried management position. Reports to Store Manager.
Qualifications:
Skills
- Previous management experience
- Previous experience with fresh grocery (produce, meat, dairy)
- Ability to work well with others in a fast paced environment
- Ability to develop and implement budgets and to adhere to cost and margin requirements
- Ability to plan, develop and implement efficient and productive systems
- Ability to supervise, manage and motivate self and staff
- Commitment to superior customer service
- Good communication and listening skills
Knowledge
- Maintain all required food safe handling certification and standards
- Knowledge of the natural foods industry
Attitude
- Developed EQ - use of good judgement, superior communication
- Demonstrated objectivity, neutrality and calmness under pressure
- Adaptable to change
- Willingness to learn and grow to meet changing requirements of the job
Physical Demands
- Frequent walking, kneeling, standing, squatting, bending, reaching overhead, lifting 25-50lbs
- Work in multiple environments: hot, cold, wet.
Responsibilities
Customer Service
- Treat internal and external customers fairly, consistently and with respect
- Ensure efficient and friendly service from department staff
- Ensure department staff receives proper training
- Provide product information and educational materials to customers and staff
- Investigate and respond to customer requests
Communications
- Communicates honestly, openly and respectfully with everyone in the organization
- Stays informed by reading and responding to all forms of communication from others; emails, Teams, texts
- Communicates needs promptly and efficiently
- Resolves conflicts promptly; asks for assistance as needed
Leadership and Supervision
- Manage all aspects of the operations of the department, based on organizational standards and goals
- Ensure departmental plans and goals are implemented
- Attend, and participate in all regularly scheduled meetings
- Hold regularly scheduled team meetings
- Treat staff with consistency and fairness
Human Relations
- Adhere to and enforce all conditions of employment in compliance with provincial employment laws and the personnel policy manual
- Work with HR Manager to implement training materials and systems
- Take frequent opportunities to notice good work, using positive reinforcement
- Take initiative to identify and resolve problems before they escalate
- Conduct coaching, counseling and other disciplinary actions
- Work with HR to conduct investigations of complaints or grievances
- Ensure terminations are handled legally and professionally
Department Operations
- Working knowledge of and ability to perform all department functions
- Ensure that all food is efficiently and accurately produced
- Ensure displays and shelves are stocked, rotated and fronted
- Ensure that product condition meets department standards
- Ensure that un-sellable items are properly disposed
- Ensure appropriate inventory levels of department supplies
- Ensure equipment is maintained and properly serviced. Advise Store Manager of equipment repair/replacement needs
- Ensure daily communications of all operational issues
- Set daily priorities for supervisory staff to ensure productive work flow
- Work with the Store Manager to develop, revise and enforce department’s standard operating procedures
- Implement and oversee systems for inventory procedures
- Develop and implement systems to maintain accurate records of product cost, production and loss
- Perform all other duties as assigned by Store Manager.
Purchasing
- Purchase for department according to company guidelines
- Ensure adequate supply and selection of products
- Ensure accurate price labeling of products
- Communicate changes in order times and deadlines to Store Manager
Personnel
- Follow and enforce performance standards for department staff
- Schedule staff according to established weekly labor budget
- Arrange for coverage of vacant shifts and fill in as needed
- Participate in hiring process
- Conduct timely evaluations of staff
- Perform disciplinary actions using required document procedures
- Ensure daily communications of on-going operational issues
- Schedule and conduct regular team meetings
- Communicate necessary terminations to HR Manager
Sanitation and Safety
- Ensure employee standards of safety
- Ensure that department displays, coolers, work and storage areas, and sales floor are clean and orderly
- Ensure department meets all AHS requirements
- Ensure proper food handling and preparation
- Ensure that all required department staff have up to date required training
As part of our values, we are committed to supporting inclusion and diversity at Community Natural Foods. We celebrate our differences, and everyone is welcome and supported. Please note that you don't need to possess 100% of the qualifications to be considered. We're eager to meet people that believe in our purpose and who can contribute to our success in a variety of ways. We want everyone to bring their authentic selves here, to share our values, shape our vision and become part of a culture we celebrate every day.
Job Type: Full-time
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- Retail management: 2 years (required)
Work Location: In person
