Scheduling Coordinator
Employment Type: Full-Time, Permanent (Salaried)
Location: Remote (Must reside within the Calgary Metropolitan Region)
Work Schedule: Monday to Friday, 8:30 AM to 4:30 PM, with participation in a shared rotating after-hours on-call schedule
Starting Salary: $50,000 to $60,000, commensurate with experience
About Ascent Home Care
At Ascent Home Care, we believe exceptional home care begins with exceptional relationships. As a nurse-led home care agency serving Calgary and surrounding communities, our mission is to provide thoughtful, consistent care that allows people to live safely and comfortably at home while giving families confidence and peace of mind.
We believe scheduling is one of the most important parts of the client experience. It is not simply about filling shifts. It is about building lasting relationships between caregivers and clients, creating continuity of care, and ensuring every person we serve feels supported.
As we continue to grow, we are looking for an experienced Scheduling Coordinator who shares our commitment to excellence, accountability, and compassionate service.
Position Summary
The Scheduling Coordinator is the operational heartbeat of our remote office team.
You will be responsible for coordinating caregiver schedules, maintaining continuity of care, supporting our caregivers, and ensuring every client receives reliable, consistent service.
This role combines logistics, relationship building, and problem-solving. Every scheduling decision directly impacts the lives of our clients, families, and caregivers. We are looking for someone who enjoys solving complex scheduling challenges while communicating with empathy, professionalism, and confidence.
Key Responsibilities :
Schedule Coordination
- Build, maintain, and optimize caregiver schedules within AlayaCare to ensure reliable service coverage for all clients.
- Respond promptly to sick calls, schedule changes, and unexpected staffing needs while remaining calm and solution focused.
- Work collaboratively with Care Manager and Care Co-ordinator, to match caregivers with clients based on clinical needs, personality, continuity of care, availability, geographic location, language preferences, and shared interests whenever possible.
- Coordinate caregiver availability and assignments to maximize continuity of care, improve operational efficiency, and reduce unnecessary travel.
Caregiver Relations
- Serve as the day-to-day operational contact for caregivers through phone, email, and text while providing timely support and reinforcing company policies.
- Maintain caregiver availability, vacation requests, schedule adjustments, and shift coverage while protecting continuity of care.
- Develop strong working relationships with caregivers, identify emerging concerns, and communicate trends or issues to leadership.
Client & Family Communication
- Communicate caregiver changes, schedule adjustments, and service updates with professionalism, empathy, and clarity.
- Coordinate caregiver assignments to promote consistency and build trusted relationships between caregivers and clients.
- Identify and promptly communicate client concerns, service issues, or significant care changes to the clinical leadership team.
Administration & Team Collaboration
- Maintain accurate caregiver availability, schedules, client profiles, and visit records within AlayaCare.
- Review completed visits and scheduling records for accuracy and resolve scheduling discrepancies as needed.
- Participate in daily team huddles and collaborate closely with office staff through Microsoft Teams to support efficient daily operations.
Required Qualifications & Experience:
We're looking for someone who brings both experience and emotional intelligence.
- Minimum three years of scheduling, workforce coordination, or administrative logistics experience within home care, healthcare, or community care.
- Strong understanding of caregiver scheduling and continuity of care.
- Excellent organizational and time management skills.
- Exceptional verbal and written communication skills.
- Ability to prioritize multiple competing demands in a fast-paced environment.
- Reliable high-speed internet.
- Must reside within the Calgary Metropolitan Region.
Preferred Qualifications:
- Previous hands-on experience using AlayaCare.
- Experience using TELUS Business Connect or similar cloud-based phone systems.
- Experience using Microsoft Teams and other collaborative technology platforms.
- Strong knowledge of Calgary's geography, including quadrants, major roadways, and travel patterns.
You Are:
Calm Under Pressure
You remain organized and focused when schedules change unexpectedly and multiple priorities compete for your attention.
Relationship Focused
You understand that great scheduling is about more than filling shifts. You value consistency and know that strong caregiver-client relationships improve outcomes for everyone.
Organized and Detail-Oriented
You enjoy coordinating moving pieces, maintaining accurate records, and ensuring nothing falls through the cracks.
Compassionate Communicator
You communicate with empathy while confidently reinforcing company expectations and policies.
Independent and Accountable
You take ownership of your work, communicate proactively, and work effectively with minimal supervision while remaining a collaborative member of the team.
Solution Focused
You enjoy solving problems, thinking ahead, and finding practical solutions that support both caregivers and clients.
Why Join Ascent Home Care?
At Ascent, we believe the people supporting our clients deserve to be supported too.
We have built a culture where collaboration, trust, and relationships come first. You'll work alongside a leadership team that values initiative, welcomes new ideas, and believes operational excellence begins with taking care of our people.
We offer:
- Competitive salaried position with salary reviews every 6 months
- Fully remote work environment
- Monday to Friday schedule
- Three weeks of paid vacation
- Comprehensive health and dental benefits
- Opportunities to help shape and improve our operational processes
- Supportive leadership that values your voice and contributions
- Meaningful work that positively impacts caregivers, clients, and families every day
How to Apply
Please submit your resume along with a brief cover letter telling us about your scheduling experience, your experience in home care or healthcare, and why you believe you'd be a great fit for Ascent Home Care.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Mileage reimbursement
- Paid time off
- Vision care
- Work from home
Work Location: Remote
