Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
Location:
2 Fraser Ave, Suite 100, Toronto, Ontario, M6K 1Y6
Founded in 2006, Joe Fresh is a leading source for modern style and accessible design, offering comprehensive lifestyle collections for men, women and children. Joe Fresh delivers quality and compelling value in categories spanning in apparel, accessories, footwear. Joe Fresh collections are polished and sophisticated, with a focus on essential designs that appeal to a broad range of style-savvy consumers. With more than 350 Joe Fresh departments from coast to coast, the Joe fresh network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness, and inclusivity. We are looking for innovative, hardworking, and collaborative team members for our Joe Fresh team. Join our team in our goal of helping Canadians Live Life Well.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Why is this role important?
Job Profile: Director, Joe Fresh Operations, Market
Reports to: Sr. Director, Joe Fresh National Retail Operations
Role Mandate:
The Director, Joe Fresh Operations leads a field support team for a business segment. This role assists the store operations team by finding opportunities, making recommendations and standardizing best practices. This role also provides on the ground leadership for the specialist team. The Director strives to enable a world class customer experience within an efficient environment.
Accountabilities:
Talent & Engagement:
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Maintains the field team through recruiting and training colleagues; developing personal growth opportunities.
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Drives a culture of engagement by living the company’s shared values.
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Accomplishes results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and providing performance management to colleagues; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Mandates:
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Maintains customer service standards through analyzing and resolving problems; identifying trends; recommending store system and layout improvements.
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Establishes strategic goals by gathering information; identifying trends; choosing a course of action and evaluating outcomes.
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Prioritize projects, training and daily work for maximum efficiency of the specialist team
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Assists the store operations team to accomplish financial objectives by forecasting requirements; merchandising, scheduling; analyzing variances; initiating corrective actions ;inventory management; Driving key strategic programs in stores by partnering with the operations team leads.
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Act as a Joe Fresh SME on projects lead by other departments including but not limited to Loblaw Technology, finance, loss prevention, PC Financial, store planning and Digital Partners (Joe Fresh Ecomm)
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Work with Sr Director, Operations Support & Franchisee Engagement, Regional Vice President, Group Directors and District Managers to manage the activities of a team of Customer Experience Specialists for the Market Division.
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Work closely with all stakeholders to foster an environment of continuous improvement.
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Monitor the quality of training to ensure effective and sustainable execution to support business needs and requirements.
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Assess results of training initiatives/rollouts
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Ensure the coordination of departments/ business unit initiatives within the region
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Working knowledge of the Joe Fresh Department
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Ensure all specialists are properly trained through liaison with BU’s learning & Development
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Identify areas of opportunities and prioritize stores that will receive focused specialists support
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Act as a liaison to ensure effective collaboration between stores and merchandising, applying expertise in both fields to help provide clarity and reach agreement on specific standards of execution
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Support CES action plans and follow up with key stakeholders on prior feedback/ action plans to ensure continuous department improvement.
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Provide guidance, feedback and coaching to CES to ensure sustainability at the store level
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Support guidance feedback and coaching to CES to ensure sustainability at the store level
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Review new builds and reno drawings with Store Planning and BU to provide constructive feedback to ensure prep areas are operationally friendly for store colleagues to effectively implement programs.
Communication:
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Align and communicate the strategic plans & programs and customer experience business plan with the store operations team
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Use KPI analysis and in market experience to “tell the story of opportunity” and get operator consensus to new programs and standard processes
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Roll up findings from store visits and provide the Sr. Director and store operations RVP a recap of common wins, opportunities and risks
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Meet with the Sr. Director and operations RVP regularly to give and receive critical updates
Role Requirements:
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Performance Management, Project Management, coaching, leadership, developing budgets, developing standards
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Retail management experience; experience working in multiple formats is a plus
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Excellent problem solving, analytical, communication, interpersonal and team-building skills
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Bilingual English/French an asset
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Travel as required; expected to spend approximately 60% of time at stores ; travel within Ontario, West & Quebec
Key Performance indicators:
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Achievement of financial targets including sales, labour, shrink and margin.
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Achievement of Customer Metrics including OSAT, Joe Fresh specific targets & objectives
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Achievement of Key Programs, and stores day to day operations.
How You’ll Succeed:
At Joe Fresh, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Joe Fresh recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
