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Date: Aug 13, 2026
Location: Ottawa, Ontario, CA
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Company: Nors
With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.
Ready to take the next step in your career?
Your new opportunity might be right here.
We are looking for a Operations Manager to join our team in Ottawa.
What's the challenge?
The Operatios Manager is the business leader of a single profit center, responsible for delivering profitable and sustainable growth across all business functions within the local market. The role owns full branch performance including sales, service, parts, aftermarket, safety, people, and customer experience, ensuring alignment with the One NORS Canada operating model.
The Operations Manager acts as the “CEO of the Branch”, accountable for:
Branch P&L performance and financial discipline
Growth in market share within the local territory
Customer experience and key account relationships
Safety culture and regulatory compliance
Integration of sales, parts, service, and aftermarket
Leadership development and team capability
Execution of Lean operating rhythm and continuous improvement
HEALTH AND SAFETY
It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies
Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.
Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.
What do we expect from you?
Qualifications & Experience:
3+ years management experience in heavy equipment or related industry
Strong leadership capabilities with the ability to develop and maintain a strong team atmosphere focused on building the business while providing quality service
Proven track record of increasing sales
Superior customer relations skills
Strong problem solving and conflict resolution skills
Good communications skills
Good computer and systems knowledge
Strong technical background and capable of communicating with technicians and customers regarding parts and service
**Position duties also include the completion of any additional tasks or projects as requested**
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