JOB POSTING #898246
Job Title: HIS EPIC Super User
Organization: University Health Network
Department: Synapse
Term: May to June
Location: On-site Toronto - Various UHN Sites , Ontario (Downtown)
Status: Temporary Full-time
Salary: $19.26 to $22.94 (based on # of years completed in relevant post secondary education)
Number of positions: 100
Synapse is a once-in-a-generation project that will transform the way we care for patients at UHN. Join us on this historic journey.
Preparing for clinical transformation through the implementation of a new health information system (HIS) in June 2022 requires a dedicated team that brings together clinical, Digital, and other functional expertise. We are excited to start building the team that will focus on end user support during the go-live period.
University Health Network (UHN) is Canada’s largest research hospital, which includes Toronto General and Toronto Western Hospitals, Princess Margaret Cancer Centre, the Toronto Rehabilitation Institute, and the Michener Institute for Education at UHN. We bring together the innovation, talent and resources needed to fulfill our driving purpose which is to transform lives and communities through excellence in care, discovery and learning. One of our strategic priorities is to unleash the power of technology and innovation to further realize our vision of A Healthier World. With a vision for developing an integrated patient-centric information platform that supports an efficient patient experience, common clinical best practices, and continuity of information, UHN has identified information and technology as key enablers of this journey. The power of a new health information system (HIS) will enable us to transform patient care by putting the patients’ needs and safety at the center of all we do. In addition, a new HIS will enable better learning, advance research, and improve the clinician experience. UHN intends to live its collective values of safety, compassion, teamwork, integrity, and stewardship. For more information about UHN, please visit uhn.ca.
Brief Description
UHN is embarking on a clinical transformation spearheaded by the implementation of a new HIS (Epic) in June 2022. The project, called Synapse, will require support across a number of work streams. Super User candidates will report into the Senior Manager, Education and will provide hands-on support to approximately 17,000 users of the HIS during Go-Live. They will work closely with the Education Team, Credentialed Trainers, Super Users, HIS Project Managers and other Managers and Team Leads, and will be trained before Go-Live to support end users, especially in clinical areas, at various UHN sites.
Brief Description of Project
See: https://www.uhn.ca/corporate/AboutUHN/Digital/Synapse
Responsibilities Before Go-Live:
Complete the Epic Super User Training to gain a detailed understanding of Epic and benefits
Reinforce training for staff in their departments, including completion of department-specific competencies
Serve as a project advocate to generate enthusiasm and excitement
Participate in readiness activities
Responsibilities During Go-Live:
Provide at-the-elbow support for users in their departments
Remain approachable and available to staff in assigned support areas
Prioritize patient care and safety
Additional Responsibilities:
Attend education and training sessions on the HIS and meet required competency level using the system;
Partner with the HIS Education & Training team and Command Centre staff to plan and coordinate training and Go-Live activities;
Participate in readiness events;
Attend meetings with clinical and administrative stakeholders;
Attend project team meetings on a regular basis and create minutes and agenda items;
Coordinate follow-ups with education and cross-functional teams;
Provide hands-on support to UHN staff, physicians, learners and researchers (end users) during Go-Live;
Assist end users in workflow adoption. Provide one-on-one guidance, application and workflow support, and troubleshooting with end users;
Identify and resolve issues and escalate when required, aligned with standard processes;
Communicate information and changes to end users;
Support documentation and administrative activities.
Learning Outcomes/Goals:
Experience working in a fast-paced healthcare setting, implementing innovative technology;
Increase knowledge of health care and operational workflows;
Increase knowledge of project management and coordination;
Increase experience working with cross-functional teams;
Increase experience with specific healthcare technology software;
Increase experience in audience-appropriate communication to cross-functional teams with range of learning styles.
Qualifications/Competencies Required:
Clinical experience and/or education required (nursing preferred)
Professionalism, ability to work with diverse group of healthcare stakeholders (Medical staff, Physicians, Project managers, etc.)
Excellent attendance and highly reliable
Enrollment in a health informatics or similar program;
Excellent customer service, people and organizational skills;
Strong interpersonal and client relationship skills, with the ability to communicate effectively with both clinical and technical teams;
Ability to work under pressure, solve problems and adapt to change;
Demonstrated ability to work independently and also as a contributing team member;
Must be able to learn quickly, understand and apply new technologies;
High level of flexibility to work days, weekends, evenings, and night shifts and adapt to changing work and schedules (12 hour shifts / available 7 days a week);
Excellent attendance record;
Proficiency with Microsoft Office (e.g. Excel, PowerPoint, Visio);
Experience working in healthcare, education, or customer service is an asset;
Experience training adult learners is an asset.
Time Commitment:
ORIENTATION
1-2 hours
SUPER USER TRAINING
In addition to regular Epic training related to operational role
Minimum of 2 trainings with peers over the span of a few weeks(6-10 hours)
1 hr/week in playground environment
2-4 hours refresher training in the week before go-live
Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
Please include a transcript with your application.
Students you will need to apply directly on our website and on your school's website as well.
University Health Network thanks all applicants, however, only those selected for an interview will be contacted.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted. For more information about UHN, do visit www.uhn.ca.