Job Overview
We are seeking a highly organized and bilingual (English/French) Customer Service & Administrative Coordinator to join our dynamic team. This role is pivotal in managing client relationships, supporting sales initiatives, and ensuring seamless communication across departments. The ideal candidate will possess strong project management skills, proficiency with CRM tools such as Salesforce, and experience in SaaS and financial services sectors. This position offers an excellent opportunity to contribute to a growing organization while developing your professional expertise in customer relationship management, and account management.
Duties
- Serve as the primary point of contact for clients, providing exceptional customer service in both English and French fluently.
- Manage customer accounts, ensuring accurate data entry and timely updates within CRM systems like Salesforce.
- Coordinate project activities across teams to meet client needs and organizational goals.
- Support sales efforts by assisting with lead follow-up, proposal preparation, and client onboarding processes.
- Analyze customer feedback and sales data to identify opportunities for process improvements and enhanced service delivery.
- Collaborate with marketing teams to develop communication strategies that promote client engagement and retention.
- Assist in financial services-related tasks such as billing inquiries, account reconciliation, and reporting.
- Maintain organized documentation of customer interactions, project milestones, and administrative records.
Qualifications
- Bilingual fluency in English and French (spoken and written) is essential.
- Proven experience in customer service, account management, or related roles within SaaS or financial services industries.
- Strong project management skills with the ability to coordinate multiple tasks efficiently.
- Proficiency with Customer Relationship Management (CRM) software such as Salesforce.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with clients and internal teams.
- Analytical skills to interpret data, generate insights, and support strategic decision-making.
- Knowledge of marketing principles and experience supporting marketing initiatives is a plus.
- Ability to work independently with minimal supervision while maintaining attention to detail. This role is an excellent fit for proactive professionals eager to leverage their bilingual communication skills within a fast-paced environment focused on client success and operational excellence.
Pay: From $23.00 per hour
Benefits:
- Casual dress
- On-site parking
Work Location: In person
