Company Overview
Wolfpack Protective Services is an established security company based in the stunning Northern Ontario. At Wolfpack Protective Services, we are more than just a security provider—we are a team of dedicated professionals committed to protecting people, property, and peace of mind. With a reputation for excellence, integrity, and professionalism, we serve clients across public, private, and government sectors.
What sets us apart is our unwavering focus on providing security with a human touch. Our services are guided by these core values:
- Compassion – We approach every situation with understanding and kindness.
- Respect – We treat all individuals with dignity, regardless of the circumstances.
- Empathy – We listen, we care, and we act in the best interest of everyone involved.
- Trust – We earn it through consistent, transparent, and accountable service.
We do not strive to be the lowest-cost provider—we strive to be the most impactful. That is why we continually reinvest in our people, offer comprehensive training, and expect the highest standards of conduct and performance.
Position: Asset Protection Investigator
Position Type: Full-Time
Location: Sudbury, ON
Candidates with prior undercover asset protection experience will be given priority consideration.
Job Summary
We are seeking a reliable and observant Asset Protection Investigator to support safety in high-traffic retail environments. The ideal candidate demonstrates strong situational awareness, effective communication skills, and the ability to stay composed under pressure.
Duties and Responsibilities:
- Patrol the interior of the site to ensure you remain visible at all times.
- Observe and analyze patrons entering and shopping at the client site, focusing your attention on those who pose a higher risk to the safety and security of the site. (Training provided/required)
- Provide outstanding customer service while on site, ensuring customers and staff feel safe and welcomed.
- Work with and communicate regularly with site management and supervisors to maintain the highest level of protection at all times.
- Interact with a diverse group of patrons, some of whom may have cognitive impairments causing unusual interactions or behaviours.
- Follow site protocols when dealing with aggressive patrons, utilizing your training to achieve a safe and satisfactory resolution whenever possible.
- Perform regular note-taking and report writing.
Requirements:
- Valid Ontario Security Guard License
- Valid First Aid, CPR, and AED certification
- Valid Smart Serve certification
- Minimum 1 year of experience working as a licensed security guard
- Prior undercover asset protection or retail crime experience is strongly preferred
- Must have the ability to travel independently between multiple sites; access to a personal vehicle is considered an asset
- Certified in Use of Force and De-escalation, or able to complete training within 30 days of employment
- Familiarity with the Criminal Code of Canada and Trespass to Property Act
- Have the ability to use your words to de-escalate situations, and recognize when safety is at risk requiring disengagement and Police involvement.
- Strong focus on customer service, both with the client and their staff, along with their customers.
- Availability to work evenings, weekends, and rotating shifts
Job Type: Full-time
Pay: $18.00-$19.65 per year
Application question(s):
- Do you have an open availability for this role? (If not, please do not apply)
- Do you have reliable transportation for travel between sites within Hanmer, ON and Sudbury, ON?
Experience:
- Security Guard: 1 year (required)
- Undercover Asset Protection : 1 year (preferred)
Licence/Certification:
- Use of Force certification (preferred)
- De-escalation certification (preferred)
Work Location: In person
