Title: Assistant Branch Manager
Reports to: Branch Manager
$500 COVID Vaccination Bonus
Position Summary:
The Assistant Branch Manager is jointly responsible, with the Branch Manager, for the day-to-day operations and overall success of the Branch. The Assistant Branch Manager must be able to effectively maintain operations in absence of the Branch Manager including the ability to effectively communicate and delegate to the Branch Staff as well as manage and prioritize customer requirements.
Major Duties and Responsibilities:
Living the Turkstra Values:
- Provide world-class customer service and quality building products.
- Provide a safe and healthy work environment for all.
- Commits to safety by following company safety rules, regulations and policies.
- Follows Uniform policy; wears proper Personal Protective Equipment.
- Supports company Health and Safety initiatives by identifying and reporting potential unsafe conditions or hazards.
- Maintains a clean and neat work environment.
- Treat our employees with respect and provide opportunities for ongoing growth and development.
- Act with integrity in all our dealings with customers and suppliers.
- Build our future based on traditional values.
- Support the communities in which we work.
- Stand behind our products and services.
- Always on the level.
Customer Service:
- Follows Turkstra's approach to world class customer service.
- Advises customers by providing proficient knowledge of products and services; using resources where required.
- Seeks to earn 100% of the customer's business (100% wallet share).
- Effectively processes special orders (from simple to complex).
- Uses people skills to effectively manage difficult customers, problems and complaints.
- Develops relationships with Vendors and acts as a primary contact for merchandising material. (Level 2)
- Develop rapport with customers, becoming a 'key contact' for account customers. (Level 3)
Daily Operations:
- Ensures that store shelves are being stocked and that any holes or gaps in inventory are noted for re-order to the appropriate people.
- Responsible for overseeing branch appearance according to Turkstra standards.
- Helps to sustain branch morale by contributing to a positive team environment within the Branch and throughout the company.
- Ensures that product price tags are kept up to date and that price changes are completed in a timely manner according to purchasing communiques.
- Operates as a keyholder to the branch. Responsible for opening and closing the facility as well as after hours alarm calls.
- Assists Management team with Inventory including stock adjustments, negative inventory reports and receiving product. (Level 2)
- Maintains Build-It-Better Centre and other in-store displays. (Level 2)
- Oversees building maintenance activities (office equipment, washrooms, etc.). (Level 3)
Business Objectives:
- Works together within the management team to help the Branch achieve key performance indicators (KPIs).
- Promotes the Turkstra Mill, Truss Plant, Lawson Lumber, and the Design Centre as part of our complete company offering.
- Supports the Turkstra Lumber Build-It-Better program.
- Participates in social media opportunities and assists the Marketing Team by providing relevant content for web and social media.
- Assists Management team to ensure reduction of shrinkage year-on-year and limit possible areas of theft in the store.
- Ensures clearance is properly merchandised to sell quickly and update sections and bin tags accordingly.
- Ensures Endcaps and display areas are kept 'fresh' and well merchandised to encourage sales of slower moving products.
- Encourages Turkstra Lumber Recycling programs including cardboard, plastics and Lumber Tarps. (Level 2)
Hire, Train and Retain:
- Manages employees through coaching an corrective counselling.
- Ensures day to day tasks are being distributed to teammates through effective and consistent delegation.
- Follows company procedure for employee accidents including paperwork and notification.
- Aids in overseeing appropriate training of staff - current and new. (Level 3)
- Assists the Branch Manager in conducting performance reviews. (Level 3)
- Develops training and development plans for all Customer Service Professional staff to encourage advancement where possible. (Level 4)
Administration and Financial Objectives:
- Assists the Branch Manager in creating monthly staff schedules. (Level 2)
- Assists the Branch Manager in the responsibility of Accounts Receivables. (Level 2)
- Assists the Branch Manager with APPO reporting to purchasing department in a timely fashion. (Level 2)
- Assists the Branch Manager in completing weekly timesheets. (Level 3)
- Assists in setting targets for Sales and Gross Margin Key Performance Indicators. (Level 4)
- Supports the Regional Sales team by providing leads, opportunities and contacts. (Level 4)
Professional Development:
- Attends Turkstra Lumber University classes to gain new knowledge when possible.
- Actively seeks out opportunities to expand knowledge through reading, website reviews, vendor presentations, etc.
- Attends LBMAO Assistant Manager Training.
- LEAN Green Belt Training. (Level 2)
- Supports the training coordinator by teaching a TLU class and/or with special projects. (Level 4)
- Obtains Forklift and Bobcat license and attains Yard/Warehouse Level 4 qualifications to assist when Yard Manager is unavailable. (Level 4)
- Build-It-Better Coach (for one or several project categories). (Premium)
Strategic Initiatives:
- Participates and encourages lean methodologies and projects. (Level 2)
- Assists in identifying skill gaps and managing resource needs appropriate to branch requirements. (Level 3)
- Complete Capex research and planning with a proactive approach (renovations, merchandising, etc.). (Level 4)
- Demonstrates ability to assist the Director of Operations with special projects and other tasks when required. (Level 4)
Qualifications:
Education/Experience Requirements:
- Completion of Secondary School.
- Vocational training an asset.
- Experience or knowledge with related products and services.
- Experience of construction industry an asset.
Abilities/Skill Requirements:
- Management proficiency.
- Self-motivated.
- Customer-focused.
- Results driven.
- Communication skills, both verbal and written.
- Computer (PC) literate.
- Ability to work in a fast pace work environment.
Physical Requirements:
- Minimum lift requirements of 66 lbs.
- Ability to stand for long periods of time.
COVID-19 Considerations:
As a condition of employment, all staff are required to provide proof that they are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to the start date.
Turkstra Lumber is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities, and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
Job Types: Full-time, Permanent
Salary: $850.00-$1,100.00 per week
Additional pay:
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
- Wellness program
Schedule: