Job Summary
We are seeking two Customer Service Representatives for direct hire opportunities in North York, within the clothing and textile manufacturing industry. This fully in-office Customer Service role is ideal for a polished, professional communicator who enjoys building strong B2B customer relationships, resolving inquiries, and supporting a designated sales territory.
This position offers a stable daytime schedule, a collaborative team environment, and the opportunity to work with customers in the apparel and textile sector. The ideal candidate will bring strong attention to detail, a friendly and courteous approach, and the ability to represent the business with professionalism in every customer interaction.
Key Responsibilities
- Handle inbound B2B customer calls and emails in a professional, timely, and service-focused manner.
- Process returns, resolve customer inquiries, and follow up to ensure customer satisfaction.
- Support a designated territory while assisting with coverage for other territories as needed.
- Identify opportunities to upsell products when appropriate and aligned with customer needs.
- Maintain accurate customer information, order details, and service notes within internal systems.
- Collaborate with internal teams to support smooth customer service operations.
Compensation and Benefits
- Salary: $50,000 to $55,000 per year.
- Job type: Direct hire.
- Location: North York, ON.
- Work arrangement: Fully in office.
- Schedule: 9:00 a.m. to 5:00 p.m.
