Customer Engagement Specialist – Work remotely
EcoVadis
Edmonton, AB
Job Description

Engage with customers via phone, email, webinars, etc. to assist in the customer onboarding process and increase response rates for our customer base
Identify & target “at risk” customers (i.e limited activity, communication issues, etc.) and take appropriate steps to engage them to understand their situation & drive action
Develop a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the onboarding process
Understanding and communicating industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success
Identifying risks to the customers’ successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen. Work with internal & external stakeholders to facilitate communication & information exchange.
Capture and record internal and customer-sourced insights, then proactively report & contribute as necessary with the Team Leader, Management, & other EcoVadis BUs to bridge gaps that may exist between customer expectations & participation
Additional responsibilities related to the function may be required

Qualifications

Knowledge of Google suite products preferred (Sheets, Docs, Slides)
Salesforce and/or Zendesk experience a plus
Minimum 1 year experience with Account Management, Customer Service, and/or Sales
Must be fluent in English, and additional languages (Spanish, Portuguese) is a plus
Bachelor’s Degree
Able to multitask and prioritize based on business/customer needs.
Excellent organization & time management skills.
Autonomous and self-driven.
Comfortable working in an international company.
Legally able to work in Canada

Additional Information

Beginning: ASAP
Full time position (permanent after probation)
Location: This position requires to work remotely in the West Coast Canada

In return for your expertise and energy, we offer:
Base salary + Bonus plan
GRSP and TFSA matching program available
Health and Dental Benefits
Life Insurance
Flexi-time and home office
Casual and very friendly environment
Opportunity to work in a truly international atmosphere
Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability;

Are you interested? Please apply directly online by clicking on the link below and attaching your CV in PDF format.

For more information about EcoVadis please visit our site: www.ecovadis.com

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.