About Us:
Royalton International is a leading group of brands known for our commitment to exceptional service and luxury accommodations and experiences. We operate a diverse portfolio comprised of Royalton Hotels and Resorts, GoNexus Group, and Prime Travelers Club.
We are dedicated to fostering a dynamic and inclusive workplace that encourages growth and innovation.
We are looking for a Distribution Supervisor to manage hotel distribution systems, rates, inventory, content, and connectivity across direct and third-party sales channels. The role supports Revenue Management, Reservations, Sales, Marketing, and Operations by ensuring accurate reservation distribution, system integrity, channel optimization, and compliance with company standards.
This position reports to the Director of Distribution and is based in Toronto, ON.
What You’ll Do:
- Manage rate plans, promotions, inventory, room types, and hotel content across reservation and distribution systems.
- Maintain accurate pricing, availability, policies, and content across all booking channels.
- Monitor system performance, perform audits, and resolve distribution, connectivity, and reservation issues.
- Test booking channels to ensure products, rates, and promotions are functioning correctly.
- Collaborate with internal teams and external partners to support distribution, reservations, and system integrations.
- Maintain GDS, OTA, wholesaler, and direct channel content, rates, and configurations.
- Support website reservation content, negotiated rates, promotions, and partner programs.
- Coordinate new property setup, system implementations, and ongoing maintenance.
- Provide operational support, troubleshoot system issues, and assist with process improvements and user training.
- Ensure compliance with established procedures, distribution standards, and service level expectations.
What You’ll Need:
- Post-secondary education preferred.
- Experience with hotel reservation, CRS, distribution, GDS, OTA, and connectivity platforms preferred.
- Experience with SynXis, TMS, MARSHA, HPP, and related hospitality systems is considered an asset.
- Strong organizational and multitasking abilities.
- Analytical problem-solving and attention to detail.
- Ability to work independently and collaboratively.
- Excellent communication and stakeholder management skills.
- Ability to prioritize work in a fast-paced environment.
- Knowledge of hotel distribution, reservations, revenue management, and connectivity processes.
- Proficiency in Microsoft Office, particularly Excel and Word.
What We Offer:
- Company-Paid Core Health & Dental Benefits
- RRSP Matching Program
- Great Travel Perks!
We thank all who apply however only those who meet the qualifications will be contacted.
Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [email protected]
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: Hybrid remote in North York, ON M2P 2B5
