IT Deskside - Support Coordinator
The Taggart Group of Companies
Ottawa, ON
Job Title: Information Technology (Deskside) Support Coordinator
Reports to: Chief Information Officer
Location: 3187 Albion Road South, Ottawa, Ontario, K1V 3Y8
Date Prepared: September 30, 2019

Work Description
The Information Technology (IT) Support Coordinator is responsible for maintaining the Taggart Group of Companies hardware and operating systems. This entry-level role will serve as a technical support for the implementation, and support of systems and networks. The IT Support Coordinator is responsible for providing various forms of computer-related technical assistance to all employees.

Taggart Group of Companies
A family business that’s been around for more than 60 years, the Taggart Group of Companies is a full-service construction organization consisting of four major operating companies. Taggart Group delivers expert leadership in real estate development, planning, design, finance, construction, and management. We develop commercial, residential, and industrial property for our own account and for third party developers. We own, manage, and work collaboratively on commercial and residential investment properties. We enjoy a strong reputation for technical expertise, integrity, and cooperation, and offer our clients the many benefits of vertical integration.

Main Responsibilities:IT Support Coordinator:
Provides technical guidance, training, assistance and support for incoming queries and issues from employees related to computer systems, software, hardware, telecommunication systems, user and email accounts, as per ticketing system and procedures. This support will take place remotely, by phone and in person to all office locations and sites.
Performs IT service, administration, installation and deployment requests for desktop and laptop technology, as well as mobile devices.
Provides support for mobile devices. Liaises with mobile providers for new line activations, cancellations, porting, hardware, and any other issues that arise during the normal course of business. Reviews and monitors contract dates and data usage and generates reports to senior management for review and information;
Assists in field technology deployment;
Assists in PC configuration, ensuring documentation is completed in a timely and accurate manner;
Maintains accurate and timely logs of inquiries and resolutions in the ticketing system;
Participates in onboarding and offboarding of employees, including set up and deactivation of accounts and providing training;
Other duties as required.

Job Requirements

Post-secondary education in computer science, networking or technical support studies.
One to two years of practical experience in the information technology field.
Proficiency in MS Office, MS Exchange, and Windows servers considered a strong asset.
Demonstrated excellent communication skills, both verbal and written. The ability to present new technology ideas in a clear and concise manner is important to this role.
Broad knowledge of IT principles, concepts, and methods; systems testing and evaluation principles, methods, and tools; IT security principles and methods Internet technologies; and/or emerging information technologies.
Strong time-management and organizational skills, with the ability to meet simultaneous deadlines and requests.
Strong attention to detail, even during methodical and repetitive work is important.
Self-motivated, energetic and adaptive when learning new technology.
Strong interpersonal skills and customer service skills.
Ability to work independently and with a team.
Ability to maintain confidentiality.
Valid driver’s license and ability to travel through the City is required.

Physical/Sensory Effort/Work Environment:
Busy, and at times, a loud work environment.
Requirement to move assets, furniture and inventory of up to 25-50lbs.
Providing service to several people or departments, working under many simultaneous deadlines, working for a group of companies.
Overtime as required to meet the needs of the business requirements.

Application

All candidates are asked to apply via the following link: taggartgroup.bamboohr.com/jobs. Any questions regarding the position can be directed to careers@taggart.ca.

We thank all candidates for their interest, however only applicants selected for an interview will be contacted.

For more information on our company, please visit: http://www.taggartgroup.ca.

Accommodation/AODA:
The Taggart Group of Companies is an equal opportunity employer. All qualified applicants are considered without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, gender, sexual orientation, age, marital status, physical or mental handicap, or financial ability.

In accordance with the Accessibility for Ontarian s with a Disabilities Act, we’re committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please send an email to hr@taggart.ca with your request. Your information will be treated as confidential.