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In-Scope
Permanent, Full-Time
Location: Moose Jaw
Closes: August 21st, 2024
Pay Range: Effective September 1, 2023, the salary range for this role has been adjusted to $55,539 - $59,019. Please note that this range is currently under review and may be subject to further adjustments.
Due to current market demands, a temporary market salary supplement is being offered in addition to base salary in the form of an annual lump sum payment based on 6% of range max with the payment split and paid twice per year based on eligibility guidelines.
The Parts Technician is responsible for the sale and movement of recycled equipment, vehicles, and property, while providing a high level of customer service. Reviews and supports appraisal process and leverages estimating tools where required to verify the legitimacy of charges for claims pricing. Provides guidance to claims and right of recovery. Work results must adhere to technical, industry, or professional standards for the pricing, sale, shipping, receiving, inventory, and payment processing of vehicle recycled equipment, whole vehicles, and property.
Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.
Provides customer service related to the sale, warranty and billing of vehicle parts, whole vehicles, and property, using various software tools to verify interchangeability, create invoices and track warranty and billing information.
Receives and processes in person and electronic payments utilizing various payment tools (e.g., Moneris, RBC express banking), and issues receipts.
Gathers and verifies all vehicle data, enters product details, and uploads pictures. Provides on-going administration of SGI Salvage Website, including maintenance of bids, responding to customer inquiries, and downloading all bid information accepting winning bid and notifies successful bidder with details for pick-up.
Ensures proper vehicle safety inspection requirements are placed on vehicles and takes correction action to meet legislation including Automobile Accident Insurance Act (AAIA), Traffic Safety Act (TSA), SGI Canada Policy and/or other Acts and regulations.
Reviews market pricing using estimating software programs like Mitchell estimating, Car Part Network, sales history, and ARA Damage chart to determine a fair market price, adjusts price when needed (price matching).
Reviews SGI estimates, claims pictures, notes, to determine if parts meet quality standard and will notify body shop of parts availability.
Uses interchangeable parts knowledge, vehicle model knowledge, and software tools, to source out alternate parts or products that could meet customer need.
Rotational Responsibilities
Oversees stocking of shipping materials, ships parts through various vendors, managing freight charges and quotes, inspects parts prior to shipping and on return. Handles shipping inquiries and updating all internal and external parties requiring shipping information.
Operates forklift, Raymond, Tele-handler, and other motorized equipment to handle and move vehicles and heavy items.
Prepares and balances salvage financial transactions and reports to ensure accuracy of customer statements and General Ledger accounts (e.g., daily sales reports, month-end branch sales and expenses) and compliance to divisional policies. Discrepancies and deviations are investigated and reported to the salvage administration.
Answers inquiries from customers/vendors regarding accounts, both receivables and payables, and provides assistance and information to customers (e.g., explains outstanding balances, investigates misapplied transactions, and finds resolutions when needed.
Customer Experience & Relationship Management
Builds and maintains positive working relationships with customers, internal business partners, brokers, vendors, service providers and industry participants within established customer service standards.
High Performance Team & Culture
Displays leadership by committing to a culture of continuous learning/development of self and supporting others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.
TECHNICAL KNOWLEDGE & SKILLS
Knowledge in accounting principles relating to preparing routine accounting summaries, reconciliations, reports, and statements using computer spreadsheet applications (e.g., Excel) and checking calculations, on rotation.
EDUCATION & CERTIFICATIONS
Pay Range:$48,144.00 - $57,300.00
Posting Close Date:
August 21, 2024
As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.
