Who you are:
You are an innovative and patient centered individual who provides excellence within their profession
You are a team player with excellent communication, critical thinking and customer service skills
You have vision, flexibility, transparency, honesty and practicality
You are organized, accurate, able to multi task and meet deadlines
You support the patient experience, your colleagues and others cultural and spiritual beliefs
You encompass MSH’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
Who we are:
Markham Stouffville Hospital (MSH) is one of Ontario’s leading community hospitals. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).
Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond.. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?
What we need:
The Schedule Coordinator will work under the direction of the Staffing Office Supervisor and in collaboration with the other Schedule Coordinators, managers, shift managers and Clinical Leaders to ensure safe staffing levels within departments. The Schedule Coordinator is accountable for demonstrating competent scheduling and timekeeping skill and is responsible for all scheduling and timekeeping duties within their assigned portfolio.
The Schedule Coordinator will be responsible to work collaboratively with the other Schedule Coordinators, Shift Manager, Managers and Clinical Leaders to support and create appropriate schedules for all units/departments, master rotations and self scheduling, that are within HR policies and Collective agreement language as appropriate.
To prepare and distribute unit specific staffing schedules, post vacation planners and fill sick calls while adhering to the specific collective agreement language.
To create, develop, and maintain master rotations, as required.
Support the Self Scheduling process
To preserve copies of original posted schedules.
Maintain staffing schedules on a daily basis for accuracy, ensuring unit specific staffing quotas are complete.
Work independently to plan and create special schedules (prime time summer and holiday schedules)
Documentation of all changes at time of occurrence in the electronic scheduling system.
To schedule replacement staff according to established collective agreements language and processes. Replace vacant shifts from sick or absent calls and other such as workload increases, or unfilled positions.
To prioritize redeployment of staff between departments when required.
To review daily staffing levels in relation to unit activity level on units ( i.e. low unit census or surge). And prioritize redeployment of staff to support acuity and fiscal responsibility
To apply critical thinking to strategize the most efficient use of staffing resources.
To monitor and reconcile timecards in Softworks system (sick, vacation, leaves of absences, overtime, etc.) in an accurate and timely manner in time for manager approval.
To initiate investigations into odd punches in Softworks (example double or missed punches.)
To work together with staff, and managers to resolve any issues related to staffing or timekeeping errors or omissions.
Completing project work and policy work as required.
Participating on committees as required.
Promotes and supports MSH strategic and operational objectives.
Applying knowledge of fiscal responsibility.
Rotation through scheduling portfolios and days, evenings and/or weekends as required.
Collaborating with other team members to complete all staffing, scheduling and timekeeping duties.
Other duties as assigned
BAND R: $27.60 - $32.97 per hour
What you bring to MSH:
Post-Secondary Diploma in Administration, Business, Finance, Human Resources. (or equivalent experience in scheduling and staffing ideally.)
Recent experience with an electronic scheduling program.
Recent experience in Staffing/Scheduling
Previous Experience in a Hospital Setting
Recent timekeeping experience
Previous experience working with collective agreements, preferably CUPE, ONA and OPSEU
Ability to work with limited supervision
Excellent customer service skills, telephone etiquette, and display of core values
Understanding of Collective Agreements and scheduling rules in a hospital environment preferred
Proficiency with Microsoft Office (Word and Excel)
Proven organizational and problem-solving skills
Strong interpersonal and communication skills
Ability to work independently and as a team member
Proven ability to prioritize duties and meet goals
Proven ability to manage multiple demands and stressful situations
Committed to continuous education and learning
Crucial conversation or conflict resolution training an asset
Demonstrated good attendance and performance records with the ability to maintain these same standards
Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required
Markham Stouffville Hospital takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Markham Stouffville Hospital is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.