Company Overview
Join a dedicated healthcare team at a reputable medical centre committed to providing exceptional patient care and community health services. Our mission is to support patients with compassionate, efficient, and professional medical assistance.
Job Summary
We are seeking a versatile and professional Medical Office Assistant to join our team. This role supports a multi-faceted practice, including family physicians and walk-in doctors, while also contributing to the growth of our Med Spa services. The ideal candidate is a proactive communicator who can seamlessly transition between clinical administration and aesthetic marketing tasks.
Responsibilities
- Greet and assist patients at the front desk with professionalism and courtesy.
- Clinical Support (Family Practice & Walk-In): Coordinate patient flow for both scheduled family medicine appointments and high-volume walk-in patients. Assist physicians with intake, room turnover, and ensuring all required lab results or specialist reports are available in the EMR.
- EMR & Records Management: Manage patient files with high accuracy in the EMR system. Ensure distinct record-keeping for family practice, walk-in, and Med Spa clients.
- Med Spa Marketing & Growth: Help execute marketing initiatives for the Med Spa, which may include managing social media posts, updating promotional materials, and educating patients on available aesthetic services (e.g., injectables, skincare).
- Front Desk Operations: Answer phones, triage urgent walk-in needs, and manage the complexity of multiple provider schedules.
- Billing & Financials: Process OHIP/private insurance billing for medical visits and manage point-of-sale transactions for Med Spa services and retail products.
- General Support: Perform additional administrative or clinical duties as directed by management to ensure the overall success of the clinic.
Qualifications
- Experience: Minimum of 2 years of experience in a medical office or multi-disciplinary clinic.
- Technical Skills: Proficiency with Electronic Medical Record (EMR) systems is required.
- Communication: Excellent verbal and written communication skills; ability to provide high-end customer service to Med Spa clients while maintaining efficiency in a busy medical environment.
- Marketing Interest: A basic understanding of social media or digital marketing is a strong asset.
- Soft Skills: High level of adaptability, multitasking, and a professional appearance suitable for a clinical and aesthetic setting
If you are passionate about supporting healthcare teams and making a difference in patients' lives, we invite you to bring your expertise to our friendly medical centre—your next rewarding opportunity awaits!
Job Types: Full-time, Part-time
Pay: $20.00-$22.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Ability to commute/relocate:
- Milton, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you able to Multi-task and work under pressure
Experience:
- As a MOA: 1 year (required)
Location:
Work Location: In person
