Provincial Homecare is seeking an Onboarding and Engagement Coordinator to lead the intake and onboarding experience for both new clients and new employees. This role is central to ensuring a smooth, welcoming, and well organized start for everyone joining PHC, whether they are a family bringing on home care services or a new team member joining our staff. The coordinator will also conduct home assessments to ensure client environments are safe and appropriate for the delivery of care.
Key Duties and Responsibilities
- Serve as the primary point of contact for new clients and families from initial intake through to service start
- Guide families through required documentation, consent forms, and service agreements
- Lead new hire onboarding
and completion of employment documentation
- Track onboarding milestones and flag any gaps to management
- Conduct in home assessments for new and existing clients to evaluate safety, accessibility, and suitability for care delivery
- Document findings and communicate any concerns or required modifications to the appropriate team
- Check in with clients and new employees during the early stages of their relationship with PHC to gather feedback
- Maintain accurate records in AlayaCare and other systems related to onboarding activity
Qualifications
- Experience in home care, health care coordination, HR onboarding, or a related field
- Strong organizational skills with the ability to manage multiple onboarding processes at once
- Excellent interpersonal and communication skills
- Comfortable conducting in home visits in the service area
- Familiarity with AlayaCare or similar scheduling and care management platforms is an asset
- Valid driver’s license and access to a vehicle
At Provincial Homecare, we are committed to attracting, developing, motivating, and retaining talented Employees. We strive to provide a fair, challenging and rewarding work environment in an atmosphere of open communication; and to always treat our employees with fairness and respect.
Job Type: Full-Time
We are an equal opportunity employer. At Provincial Homecare, we value diversity and strive to create an inclusive and barrier free recruitment, selection and on-boarding process where all individuals feel valued, respected and heard. We will be happy to work with applicants requesting support during the recruitment process.
To apply, send your cover and resume [email protected]
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
