Patient Access Associate Level 1 - Welcome Centre
Southlake Regional Health Centre
Newmarket, ON
Company Bio

Building healthy communities through outstanding care, innovative partnerships, and amazing people.
Join our team and together we will forge a new path to meet the changing needs of our growing communities and champion a culture of exemplary care to deliver clinical excellence by creating an environment where the best experiences happen. Through new partnerships, a relentless focus on quality and sustainability, and a dedication to the best patient and provider experience, Southlake will improve the health of our communities and shape the future of healthcare.
Job Summary
Patient Access Associate Level 1 is a member of the Patient Access team. Using guiding principles Patient Access Associate Level 1 will either admit or register patients across the organization in a timely and efficient manner, keeping in mind the principle of patient focused care. Patient Access Associate Level 1 will be first contact for patients and will provide customer services for internal and external customers. The Patient Access Associate Level 1 works with the support of and in collaboration with all care providers.
  • Proven proficiency in STAR & PHS systems
  • Previous hospital or medical experience in a clerical role
  • Grade 12 diploma
  • Medical terminology
  • Excellent keyboarding skills 40 wpm
  • Knowledge of outpatient clinics/procedures
  • Demonstrates excellence in problem solving, critical thinking skills
  • Demonstrates strong customer service skills
  • Demonstrates analytical skills in relation to knowledge of hospital operations
  • Effective time management and organizational skills with the ability to organize and prioritize as required
  • Demonstrated ability to multi task
  • Demonstrated excellence in communication, both written and verbal
  • Demonstrated problem assessment skills
  • Demonstrated commitment to customer service and teamwork
  • Demonstrated individual leadership skills
Closing Statement

At Southlake Regional Health Centre, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake Regional Health Centre is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace.