The Patient Care Coordinator is a member of the program/clinical area management team and is responsible for the overall day-to-day unit-based coordination of patient and family care, facilitation of patient flow in and out of the unit, coordination of nursing staff and resources, and support to the unit manager with attendance and performance management, as well as conflict resolution at the point of care and beyond.
Provides oversight of clinical Care Plan and use of Quality Based Practices (QBP) Pathways while on patient care unit.
Leads inter-professional Rounds and use other tools to support coordination of care and Patient Flow.
Ensures completion of high risk assessment for discharge and delegates the discharge planning as appropriate.
Provides support to staff for issues related to patient care and families.
Registered Nurse with Bachelor of Science of Nursing (BScN) Degree or currently in the process of completing the BScN.
Current general certificate of registration and member in good standing with the College of Nurses of Ontario.
Current Basic Cardiac Life Support (BCLS) certificate, required.
Current nationally recognized specialty certification program (preferred).
Experience with QBP pathways and management of this patient population.
Demonstrates strong clinical skills, and judgment related to the Medicine Program.
Knowledge of College of Nurses of Ontario’s (CNO) Standards of Practice and a clear understanding of the application of the Regulated Health Professional Act (RHPA) legislation.
Ability to work independently, self-directed, and innovative to solving conflicts.
Demonstrates commitment to professional development and learning.
Possesses highly developed analytical, problem solving, critical thinking skills.
Demonstrates a strong patient and customer focused philosophy in all interactions.
Possess the ability to introduce and effectively facilitate change.
Demonstrated ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
Communicates effectively using timely, appropriate written, verbal and non-verbal means.
Utilizes effective listening skills to maximize understanding of issues.
Proven ability to work within a computerized environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.