Do you want to use your new technical and programming skills to build fast-paced, 6 week projects for the world’s biggest companies? Do you want to build some of the most innovative and impactful solutions in cloud, trustworthy AI, security, and beyond? If so, join us in IBM Technology Garage!
IBM Technology Garage is a technical pre-sales agile team, helping our customers transform their business. We work directly with our customers in small teams of cloud developers, data scientists, solution architects, designers, and other experts to co-develop real business solutions. Not only will you get experience across the top brands and industries, but you will also have access to the entire IBM research, services, and product teams to help our customers succeed.
This role is hands on. You will grow your technical skills in the most current IBM Cloud and AI solutions, while leveraging open source for leading industries. You will join teams working directly with customers, defining solutions, and leading the way in how they get built in the age of cloud and AI.
Your Role and Responsibilities
The IBM Client Engineering is a collaborative resource, and we grow by sharing our experiences. We expect you to demonstrate a growth mindset and to keep learning – contributing what you learn back to our practice. You will be part of the IBM design ecosystem, which is the largest design consultancy in the industry.
Your primary focus will be facilitating interactive workshops with clients. We have a set of standard approaches, but every engagement is customized – sometimes in “real time”. When your team is asked to work on a client project, you will participate in determining the right fit between the client and the Garage, and best approach for the workshop.
When it comes to workshops, a Client Engineering Designer incorporates three roles: Facilitator, Consultant, and Designer.
As a Facilitator, you will set up the logistics and customize the materials. You will be responsible for running the meetings, ensuring the team stays on track, and keeping a high-level view toward a successful outcome.
Simultaneously, you’re a Consultant, building a relationship with interdisciplinary IBM and client teams to deliver value to the client and create opportunities for IBM.
As a Designer, you’re advocating for the end user’s needs and positive user experiences.
Following a workshop, you may create designs for a Proof of Concept, a demo, or a Minimum Viable Product (MVP). Currently we use Sketch for wireframes and InVision for clickable prototypes. You may also be engaged in information architecture, research, or evaluation.
The engagement is successful when it has guided clients through our process to where they are aligned on outcomes, convinced of the efficacy of IBM’s technology, and committed to working with IBM’s people, products, and services.
For this Client Engineering Designer position, the design work is concepts and processes – uncovering business value, defining a problem, shaping solutions, and proving them out. What you’re creating will look less like a visual designer’s portfolio and more like a user researcher’s portfolio.
IBM Summit Program + Technology Client Engineering Training
During the dedicated development program, we provide extraordinary training in technology and industry solutions, highlighted with shadowing opportunities, and consultative sales experience through a combination of classroom, online resources, hands-on field experiences, and structured mentorship We will equip you with the knowledge and skills needed to make an immediate impact and achieve individual growth as a leader.
This opportunity is in our Montreal and Ottawa office location.
Summit Training requires up to 10% travel.
Up to 50% travel (post-Summit training) required as part of Client Engineering customer projects
Required Technical and Professional Expertise
Bachelor's or Master’s Degree in Design, similar discipline or non-design degree with design bootcamp training (MUST HAVE OBTAINED DEGREE BY PROGRAM START)
Have a design portfolio demonstrating a strong understanding of user-centered design principles and practices
Demonstrated ability to understand complex technical problems
Familiarity with workshopping techniques and ability to facilitate a diverse group to a desired outcome
Demonstrated ability to work in a client facing environment
Strong professional verbal, written, and interpersonal skills
Must have the ability to work in Canada without sponsorship.
Must be able to travel to the U.S
Must be legally able to travel to the USA for training and up to 50% travel (post training) required as part of Client Engineering customer projects.
French & English: Fluent
Preferred Technical and Professional Expertise
Attained a Design Thinking or Design Sprint certification or comparable expertise
Must have the ability to work in Canada without sponsorship.
Must have the necessary travel documents / VISA to travel to the USA.
About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
This role requires you to be fully vaccinated against COVID-19 prior to your start date. Full vaccination refers to receiving dosage of COVID-19 vaccines that provide full protection in accordance with Canada Public Health and WHO guidance (full series of a 2 dose vaccine plus 14 days or a one dose vaccine plus 14 days from the last dose). Proof of vaccination status will be required. Booster vaccination requirements may be required. If you are unable to be vaccinated due to medical or religious reasons, we offer accommodations in accordance with applicable law.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.