Customer Advisor
Thinkwell Shift
Windsor, NS

Company

Thinkwell Shift is a behaviour change company that specializes in resource conservation. We create strategies that encourage people to make lasting changes in their daily lives to conserve resources such as water, energy, and waste. To facilitate behaviour change, we connect with customers using various tactics to guide their path. Shift is looking for dynamic individuals who value developing lasting connections with customers.

Position

As a customer advisor with Thinkwell Shift, you will be responsible for:

  • Installing efficient products in customers’ homes, including LED light bulbs, shower heads, faucet aerators, hot water tank wrap, and pipe wrap
  • Interacting with customers daily, both on the phone and in homes
  • Guiding the customers path to help them reduce their resource consumption in a manner that’s right for their lifestyle
  • Following established occupational health and safety protocol
  • Collecting and recording information
  • Filing electronic reports daily

Shift is seeking individuals for full-time work in Hants County (based out of Windsor). Typical working hours are weekdays from 9am-5pm, though flexibility to work occasionally between the hours 7am-8pm and occasional weekends is requested. This is a three-month contract with the possibility of extension.

Start Date: March 25th, 2019

Hourly Rate: $15/hr + mileage and phone allowances

Qualifications

The candidate will have the following qualifications:

  • Comfortable with minor home repairs (changing light bulbs, changing showerheads, etc) experience not required, training will be provided
  • Physically able to fulfil the requirements of the position (will be required to be on your feet most of the day, able to carry boxes up to 30lbs, use of small ladder)
  • Have access to a reliable vehicle (required for each shift), and a clean driving record
  • Strong customer service background with an understanding of communications and environmental education
  • Personable, positive, and professional demeanour
  • Able to follow protocol and make responsible decisions as needed
  • Experience working independently
  • Passionate about the environment
  • Comfortable with changing roles, and able to innovate or find improvements
  • Attentive to detail
  • Very comfortable with standard office technology including Microsoft Office (Word/Excel) and experience with a tablet/iPad
  • Access to a smartphone and the internet
  • A clean background check is mandatory (provided by Shift)

Visit our website at www.thinkwellshift.ca

Job Type: Contract

Salary: $15.00 /hour