What is the opportunity?
In this role, professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by RBC Investor Services.
What will you do?
Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact Centre
Able to provide professionalism and composure when dealing with Clients internal/external
Perform all required responsibilities as a representative of the Contact Centre
Front facing with internal departments and internal/external Clients
Interaction with Team members of Contact Centre
Participate in monthly Self/Peer Call Coaching Evaluations
Daily/Monthly reporting to Management relating to self/team metrics
Work with Team/Supervisor to provide and produce above average Quality+ and SLS statistics
Escalate problematic issues to Management
Any other duties as assigned
What do you need to succeed?
Mutual Fund experience
1 to 3 years Call Centre or client service experience
Strong English and French communication skills (both written and verbal)
IFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an asset
Availability for contact Centre's operational hours: 8am to 8pm. Successful candidate must be flexible to work within these hours
English and French bilingualism
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
Opportunity to obtain hands-on experience throughout your role
Working with an exciting, close-knit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
Address: 155 Wellington St. West
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Position Level: PL10
Required Travel(%): 0-25
People Manager: No
Application Deadline: 01/12/2022
Req ID: 433591