West Coast Kia is looking for a service oriented individual to join their team. Must be comfortable with speaking on the phone, positive, enthusiastic and organized.
Primary Duties and Responsibilities:
- Efficiently help customers (internal and external) with the highest level of service
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; checking vehicle maintenance records and examining service schedules, effectively communicate to Service Advisors and/or Technicians
- Generate service appointments using the Reynolds Appointment System
- Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file
Qualifications:
- Previous experience as an Automotive Appointment Coordinator is preferred but not required
- Excellent interpersonal and relationship-building skills
- Ability to communicate in English fluently (written and verbal)
- Excellent customer service skills with the desire to exceed expectations
- Computer skills with proficiency in Microsoft Office
About Us
Recognized as one of the most innovative dealer groups in Canada, The West Coast Auto Group is an industry-leading group representing 5 major OEM brands through 5 dealerships located solely in Maple Ridge and Pitt Meadows. Room for advancement into an advisor role with the right commitment and dedication.
Pay is will be based on experience and qualifications.
Job Type: Full-time
Pay: $22.00-$28.00 per hour
Benefits:
- Dental care
- Extended health care
Work Location: In person
