I.T. Application Specialist - Bilingual (French/English)
Agilec
Oshawa, ON

We are looking for a full-time, temporary Bilingual Application Specialist to join our I.T. Department

Position: I.T. Application Specialist – Bilingual (French and English)

Status: Full-time, Temporary (12 months)

Location: Oshawa Head Office, 419 King Street West, Oshawa, ON L1J 2K5

Role Summary:

The I.T. Application Specialist provides excellent customer service through first level technical assistance. This role supports users by answering queries on basic technical issues and offers advice to solve them.

Duties/Responsibilities:

· Serve as the first point of contact for customers seeking technical assistance over the phone, email or ticket system

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details provided by customers

· Walk the customer through the problem-solving process

· Direct unresolved issues to the next level of support personnel

· Provide accurate information on IT products or services

· Record events and problems and their resolution in logs

· Follow-up and update customer status and information

· Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

Education:

· Completed post-secondary education from a recognized Canadian Institute or its equivalent

· Diploma in IT, Computer Science or relevant field

Experience:

· Minimum 2 years proven experience in a help desk technician/I.T. Application Specialist position

· Customer Service experience

Required Skills:

· Bilingual in French and English is required

· Project management skills an asset

· Tech savvy with working knowledge of MS user Products

· Good understanding of computer systems, mobile devices and other tech products

· Experienced with MS server management

· Ability to diagnose and resolve basic technical issues

· Excellent communication skills

· Customer-oriented and cool-tempered

Knowledge:

  • Strong understanding of computer networks, hardware, and office equipment
  • General office procedures
  • Use of office equipment including multi-line telephone systems

Hours and Duration:

40 hours per week, subject to change. Temporary 12 months

Hours of Operation:

8-hour shifts during hours of operation: Monday to Friday 6:30am - 8:00pm

Travel:

  • May be required to travel within or outside of regular working hours to meetings and community events, training, seminars, or to work in other locations
  • Use of personal auto is required. Mileage is compensated. Valid driver’s license is required; supplemental business insurance may be required

Hourly Rate: I.T. Application Specialist payscale applies

How to Apply:

Please submit a cover letter and resume by e-mail to the attention of Andrew Chambers, V.P. of I.T.

Important: Please include IT Bilingual – “Your Last Name” - CHO in the subject line of your email

Closing Date:

April 29, 2019

Agilec welcomes and encourages applications from people with disabilities. We accommodate disabilities during the selection process.

We thank you for your interest, but only candidates selected for an interview will be contacted.

www.agilec.ca

Job Types: Full-time, Temporary

Experience:

  • I.T. Support: 2 years (Required)
  • Project Management: 1 year (Preferred)

Language:

  • French (Required)
  • English (Required)