SUMMARY OF THE ROLE:
- Typical Day-to-Day Responsibilities: Direct-to-customer support involving both inbound and outbound communications, including sending emails and customer correspondence, responding to inquiries, and handling requests related to Anti-Money Laundering (AML). Conduct KYC (Know Your Customer) checks, accurately document and report findings, maintain detailed records, and ensure clear and professional business communications. Collaborate closely with compliance and investigation teams to support regulatory requirements, resolve customer concerns, and ensure adherence to organizational policies and procedures.
- How much time is being spent in meetings: 30 min a day!
- Who are they interacting with (internal/external): Both
- Will the contractor have access to any customer data? YES!
MUST HAVE Hard Skills:
- Fully Bilingual in English and French
- 5-7 years of banking/financial institute experience
- Call center experience
- Prior experience conducting KYC Checks
- Microsoft Office 365 proficiency- Excel, Word and Outlook
SOFT SKILLS:
1.) Quick leaner
2.) Strong communication skills- written and verbal
3.) Critical Thinking skills and multitasking skills
NICE-TO-HAVE
1.) CAMS certification
Pay: $30.00-$32.00 per hour
Work Location: Hybrid remote in Mississauga, ON
