Course Consultant / Customer Service Representative
Location: Markham
Schedule: 5 days per week, including Saturday shifts
Our Growing Education Business Session is looking for a responsible, detail-oriented, and Sales and Service-driven Course Consultant / Customer Service Representative to join our team.
This role is ideal for someone with experience in the education industry, customer service, course sales, and parent/student communication.
Key Responsibilities
- Provide professional course consultation to parents and students based on students’ age, level, learning goals, and interests.
- Explain course offerings clearly, including coding, AI, game development, English, math, and other enrichment programs.
- Daily follow up with potential students and parents, support enrollment conversion, and provide course sales service.
- Assist with course scheduling, class placement, trial class arrangements, and student onboarding.
- Coordinate with teachers regarding student progress, class feedback, attendance, and course adjustments.
- Support course content optimization by collecting parent/student feedback and communicating improvement suggestions to the teaching team.
- Maintain accurate student records, class schedules, payment status, and communication notes.
- Help with basic marketing tasks, including promotion follow-up, event support, parent group communication, and social media/content coordination when needed.
- Provide ongoing customer service to enrolled families and help resolve questions or concerns in a timely and professional manner.
Qualifications
- Previous experience in the education industry is strongly preferred.
- Experience in customer service, sales, course consulting, or student recruitment is required.
- Strong communication skills in English; Mandarin is a must.
- Comfortable speaking with parents and students and able to explain course value clearly.
- Organized, patient, proactive, and detail-oriented.
- Basic marketing awareness, including understanding customer needs, promotion follow-up, and enrollment conversion.
- Able to coordinate between parents, students, teachers, and the admin team.
- Familiarity with STEM, coding, AI, robotics, or enrichment education is an asset.
- Be available to work 5 days per week, including Saturdays.
Ideal Candidate
The ideal candidate understands how education services work, enjoys communicating with families, and can balance customer service with enrollment goals. You should be able to guide parents professionally, support students warmly, and work closely with teachers to ensure a smooth learning experience.
Pay: $17.80 per hour
Benefits:
Work Location: In person
