Job Category: Education & Training
Division & Section: People & Equity, Equity & Human Rights
Work Location: CITY HALL, 100 Queen St W
Job Type & Duration: Full-time, Permanent
Salary: $82,409.60 - $96,805.80, TM1473, WG6.0
Shift Information: Monday to Friday, 35 hours per week
Number of Positions Open: 1
Posting Period: 10-NOV-2021 to 26-NOV-2021
Reporting to the Data for Equity Manager, this role will provide equitable data collection expertise and design, facilitate, and implement training and development programs and initiatives to advance the City's equity and reconciliation priorities. This role will also support needs assessments, identify skill gaps, evaluate training outcomes, and support organizational performance improvement.
Develops and delivers corporate-wide training and educational resources to support City staff to collect socio-demographic data from City service users using an equity lens to advance the City of Toronto's equity priorities and commitment to Indigenous, Black and equity seeking communities.
Develops and conducts training evaluations and related activities, e.g. focus groups, surveys, questionnaires and analyzes data to improve staff's knowledge, skill acquisition, and technical training; measures staff learning and increase in knowledge from the training and reviews behavioural change and performance improvement after applying skills/training.
Consults and works with city Divisions and managers to identify and create training curriculum and tailored educational resources to address data equity training needs for their staff.
Completes needs assessments in co-operation with managers and subject matter experts to ensure that gaps in knowledge and data collection skills are addressed, sets targets and identifies outcomes.
Designs, facilitates and ensures content relevance and applicability using a variety of delivery methods including instructor led classroom training, eLearning, user manuals, multimedia programs, WebEx virtual training and other computer-aided instructional technologies.
Ensure that all learning activities are equitable: bias-free, reflect an Indigenous perspective and are AODA compliant
Develops and implements a learning plan for staff collecting socio-demographic data from City service users and/or to support identified unique learning and development needs (e.g. developing and delivering customized training in a group setting or on a one-on-one basis for staff requiring accommodation).
Develop metrics, monitor impact of learning activities and evaluates staff performance and provides detailed feedback to management as required. Recommends corrective actions when necessary to advance service equity objectives.
Conducts research and analysis and keeps informed of issues related to data equity training, leading adult education/training practices, as well as new legislation and revised policies and procedures
Regularly reviews and updates training materials to ensure up-to-date, relevant content that effectively and efficiently addresses divisional operational requirements and enables learner engagement.
Models leadership behaviours in the workplace and in the classroom and influences staff to demonstrate corporate values, climate and tone; creates and maintains a positive and professional learning environment.
Supports the development of new divisional technologies and solutions (e.g. eLearning) to meet the diverse business, user and learner needs, and provides training thereof.
Develops and implements plans for complex training & development projects & programs, ensures contingencies, identifies problems and takes action.
Utilizes a variety of training methodologies, techniques, concepts, learning tools and practices that caters to all learning styles and staff composition across City divisions to ensure maximum effectiveness and feasibility of training programs
Works collaboratively on strategic business areas/requirements to support implementation of divisional data equity initiatives and addresses matters pertaining to training and knowledge management (e.g. learning aids, user manuals, presentations, communication and promotion).
Monitors and maintains training records for the division's staff and provides regular updates to client Divisions and Senior Management.
Ensures all training provided to divisional staff is documented in the City's online learning inventory, ELI; ensures divisional training is also captured for all staff in ELI.
Compiles information, prepares statistical reports and other confidential material.
Promotes learning & development opportunities with City divisions using various mediums.
Supports the Data Equity Unit in addressing other emergent and/or urgent priorities as required.
Post-secondary degree in adult training/education or a field relevant to diversity, equity & inclusion training and development, or equivalent combination of education.
Considerable experience in facilitating and conducting training related to diversity, equity and inclusion in a corporate setting.
Considerable experience designing, producing and evaluating training and training materials for a variety of learners in both traditional and online formats.
Knowledge of the principles of adult learning and best practices of instructional design.
Deep understanding of intersectionality, equity and reconciliation and the issues impacting Black, Indigenous, and equity-seeking communities in Toronto.
Project or event management experience including implementing multiple projects with conflicting deadlines, analyzing and evaluating projects, monitoring and tracking progress, and communication to stakeholders and senior management.
Experience with a variety of software packages including MS Office, e-learning platforms and visual storytelling with proficiency in Photoshop, Illustrator, InDesign or other visual design
Excellent organizational and time management skills, including attention to detail, ability to set priorities, ability to meet deadlines and ability to deal with conflicting priorities.
Highly developed communication and interpersonal skills, with the ability to lead engaging staff training workshops
Ability to exercise independent judgement and discretion in handling matters that are confidential, sensitive, and/or controversial in nature.
Excellent analytical and critical thinking skills to evaluate and make recommendations to enhance or develop new training and/or programs.
Familiarity with and the ability to appropriately apply applicable government legislation and statutes such as, Municipal Freedom of Information and Protection of Privacy Act, Accessibility for Ontarians with Disabilities Act, employment standards, and labour and human rights.
Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.