Job description
We are currently looking to fill the role of Service Advisor for our Calgary location for a Tuesday to Saturday shift. This is a challenging career requiring experience in customer service, systems, and administration. Our industry is changing and developing quickly so this individual should be willing to develop their technical skills and embrace new systems and technology with optimism.
Summary:
Reporting to the Service Manager, the Service Advisor is responsible for ensuring the administrative and procedural requirements for the Service Department are met on a daily basis.
What we offer:
- A chance to work with a high quality product that you can be proud of
- Competitive compensation packages including: Benefits (medical/dental), RRSP program, and company matched pension plan
- On-line training and offsite training opportunities
- Clean, large full service facility with a friendly and safe work environment
- Staff appreciation lunches, company social fund
Duties and Responsibilities:
- Schedule service appointments and offer solutions.
- Communicate professionally with customers.
- Capture customer information and service needs accurately.
- Upsell and offer related services.
- Prepare and gain approval for estimates.
- Coordinate with the Credit Department for credit limits.
- Obtain PO numbers or payments.
- Update and review all cases and quotes.
- Ensure invoices are ready for payment or warranty.
- Follow up on parts and quotes.
- Maintain clear and accurate work orders.
- Apply loyalty rewards for discounts.
- Communicate with customers at least twice daily.
- Review repairs and collect payments when needed.
What we are looking for:
- 2 years’ experience in a service writer position or HD technician
- ADP/CDK experience or equivalent
- Must be willing to participate in Continuous Improvement and learning
- Experience in a clerical or administrative position
- Experience with office programs, word, excel, pdf documents
- Must be proficient in both spoken and written English
- Must be punctual, meticulous and reliable
- Courteous in manner to public and employees
- Ability to work Monday to Friday, 10:30 AM to 7:00 PM.
We appreciate everyone who applies, however due to the volume of applicants, we can only contact those who match the criteria and we intend to interview.
Job Types: Full-time, Permanent
Pay: $41,600.00-$56,160.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Application question(s):
- Do you understand the permanent shift is Tuesday to Saturday 7:30AM to 4:00 PM
Work Location: In person
