Communicator, 911 Communications Centre
York Regional Police
Aurora, ON
Note: temporary opportunity for up to twelve (12) months

Position Requirements:
Completed post-secondary school education at the diploma level in a related field, or prior experience working in a primary Public Safety Answering Point (PSAP) centre.
Two (2) years of relevant customer service experience.
Completed Emergency Response Communication program/certificate preferred.
Large volume switchboard and emergency service experience preferred.
General knowledge of York Region road systems and the ability to interpret maps.
Ability to operate a computer-aided dispatch system and various related interface systems preferred.
Knowledge of emergency system processes, organization’s structure and hierarchy, communications procedures an asset.
Solid organizational, communication and interpersonal skills.
Capabilities to deal tactfully with others in a high stress environment.
Demonstrated problem solving and decision making abilities.
Ability to multi-task, adjust priorities, and work in a fast paced and demanding environment.
Valid Class “G” Driver License.

Position Scope:
The duties for this position may involve, but are not limited to:

Providing 24/7 emergency response services in our Communications Unit.
Providing superior customer service to members of the community in emergent and non-emergent capacities.
Prioritizing calls for service by obtaining accurate information through questioning techniques, ensuring safety of caller, public and our officers.
Ensuring the safety of community members and officers by instituting York Regional Police Procedures.
Using computer aided dispatch (CAD) system and various police databases to generate calls for services and provide officers with direction for call response in a fast paced work environment.
Directing callers to appropriate resources, liaise with neighbouring police, EMS and fire services.
Determining operational needs for responding officers and provide appropriate direction for call response.
Keeping track of officer location and status, ensuring most efficient response time.
Monitoring radio frequencies and dispatch terminals as assigned.
Exposure to a work environment that has continuous distractions and a high level of activity, noise and may lack privacy.
Exposure to high stress, a rotating work schedule and prolonged sitting, talking, keyboarding, radio transmissions and telephone calls.

Additional Comments:
Qualified applicants will be required to participate in a psychological assessment (Safeguard).
Shift work position two twelve (12) hour day shifts; then two twelve (12) hour night shifts, followed by four (4) days off.

To Apply:
Please submit your resume online at We thank all applicants for their interest in this opportunity; however only those selected will be contacted. Internal applicants will be given priority consideration in accordance with York Regional Police’s Civilian Working Agreement.

York Regional Police is committed to our Corporate Values. All York Regional Police employment policies and procedures are intended to be non-discriminatory and barrier-free in accordance with the principles and spirit of the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted in regards to this competition, please advise the Human Resources Representative of accommodation measures you may require during our selection process.

Application Deadline: September 25, 2019

York Regional Police is committed to enhancing the quality of service we provide by not only meeting standards and community expectations, but exceeding them. We promote and instill a work environment where all staff members lead by example, are committed to responsible decision making, and are accountable.