Bilingual Sales Centre Agent
Sunwing Travel Group
Saint-Laurent, QC
COMPANY NAME:
Sunwing Travel Group Inc.

OVERALL OBJECTIVE:
Handle incoming telephone calls for various vacation inquires and bookings. Assisting new and existing customers make informed decisions on their travel plans. Converting calls into sales and recommending appropriate ancillary products to enhance the customer experience. The role will report to the Sales Centre Supervisor and will be located in Montreal, QC.

RESPONSIBILITIES:
Provide an exceptional customer experience on every contact (voice, email, chat, social media) answering travel related inquiries from Direct Consumers and Travel Agencies
Ensure all customers receive accurate, efficient, and value added responses to each
Handle inquiries with a focus on first call resolution
Turn opportunities in to sales, meeting and exceeding monthly sales targets. Building rapport with your customers, identify the appropriate travel package, highlighting the value and benefit of that destination, excursion, and/or upgrade and ultimately close the sale
Enter new reservations, changes and cancellations in the computer reservations system
Share feedback and suggestions from customers to the management team to drive positive change
Other duties as assigned

QUALIFICATIONS:
Exceptional customer service & sales skills
OPC Certification, an asset
Sales driven, results oriented achiever
Self- motivated team player with the ability to multi-task in a fast paced environment
Bilingual English/French mandatory
Travel and Tourism education or employment background an asset

ENVIRONMENT AND SCOPE:
Flexible work schedule with the ability to work evenings and weekends
Fast paced, deadline oriented work environment
Works closely with the direct public and travel agents and must adapt to varying communication styles
Able to work and share responsibilities within a team environment

ADDITIONAL INFORMATION:
$14.25 per hour during training
Up to $20.00 per hour with monthly incentive post-training
Work from home opportunities after probationary period
Benefits after 6 months of employment

We thank all who apply however only those who meet the qualifications will be contacted.

At Sunwing our employees are the difference. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Sunwing will also provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.