Position Overview
The Operations Manager is a key leadership role at Delta Bingo & Gaming, responsible for ensuring an exceptional guest experience while maintaining full compliance with all regulatory requirements and internal policies.
Key Responsibilities
Operational Management
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Ensure smooth operation of both front-of-house and back-of-house functions, with attention to food safety, cleanliness, and customer experience.
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Manage daily cash handling procedures, including balancing floats, preparing deposits, and verifying financial reports.
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Lead monthly inventory checks and prepare relevant financial documentation for stakeholders.
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Maintain full compliance with all regulatory and legal standards, including AGCO and OLG requirements.
Staff Leadership & Development
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Supervise, motivate, and support staff to ensure consistent performance and engagement.
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Provide coaching, recognize achievement, and address performance issues when necessary.
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Assist with staff scheduling, payroll approvals, and performance reviews.
Customer Service & Experience
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Act as a key point of contact for customer inquiries, feedback, and resolution of issues.
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Foster a welcoming, professional, and engaging atmosphere for patrons.
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Lead by example and encourage a culture of teamwork, respect, and service excellence.
Administrative & Promotional Support
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Oversee general administrative duties related to operations and office management.
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Support planning and execution of in-house promotional events and campaigns.
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Maintain accurate records and input financial data into internal systems.
Stakeholder Collaboration
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Liaise professionally with external partners including the Ontario Lottery & Gaming Corporation (OLG) and charity partners.
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Ensure timely, effective communication with all external stakeholders and regulatory bodies.
Core Competencies & Expectations
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Leadership – Demonstrates integrity, initiative, and the ability to inspire and guide others; lives out the company values of Community, Innovation, and Leadership.
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Professionalism – Maintains a high standard of conduct, dress, and accountability in all areas.
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Adaptability – Flexible and willing to support changing operational needs, including shift coverage and task variety.
Qualifications & Requirements
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Must be eligible for and maintain an AGCO Gaming License (mandatory condition of employment).
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Post-secondary education in Business Administration, Hospitality, Operations Management, or a related field.
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Minimum of 3–5 years’ experience in operations management or a similar leadership role, preferably in hospitality, gaming, or entertainment.
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Proven leadership and organizational skills with strong decision-making capabilities.
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Exceptional communication and interpersonal skills.
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Proficient in Microsoft Office and operations management systems.
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Comfortable with cash handling, financial reporting, and administrative procedures.
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Availability to work a flexible schedule, including evenings, weekends, and holidays.
