Automotive Service Manager
Motorhub Mitsubishi Antigonish
MotorHub Automotive Group is looking for a proven leader that has solid service experience, with knowledge and understanding of service policies and procedures, that is also up for the challenge of finding a new level of customer experience and department performance!
MotorHub Automotive Group is a group of automotive dealerships in Nova Scotia including Truro Nissan, Blaikies Dodge Chrysler, MotorHub Mitsubishi Truro, MotorHub Mitsubishi Antigonish, Atlantic Dodge, Clare Dodge, CSN ATLANTIC Collision, CSN Blaikies Collision. At MotorHub, we have built a community and culture based on respect, continuous improvement, and collaboration; where employees are supported and provided with opportunities for growth and development. We want you to be the next member of our MotorHub community! We offer a comprehensive benefits package and competitive salary based on previous experience.
Position Summary
The Automotive Service Manager is responsible for overseeing daily operations of the service department, ensuring maximum efficiency, profitability, customer satisfaction, and compliance with manufacturer and dealership policies. This role leads service advisors, technicians, warranty administrators, and support staff while maintaining high performance standards aligned with brand requirements.
Operational Performance
The Service Manager will be responsible for ensuring the service department runs smoothly, efficiently, and profitably on a daily basis. Success in this role means creating a well-organized operation where work flows consistently through the shop, technicians stay busy, and customers receive timely and accurate service.
Key operational expectations include:
Maintaining a steady and growing volume of repair orders
Ensuring technicians are consistently productive and working at a high level of efficiency
Monitoring workflow to minimize downtime, bottlenecks, and scheduling gaps
Reducing repeat repairs by promoting quality workmanship and thorough diagnostics
Driving higher-value repair orders through proper inspection processes and maintenance recommendations
Improving turnaround times without sacrificing quality
Maintaining clear communication between advisors, technicians, and parts personnel
Keeping comeback repairs and rework to a minimum
Ensuring the shop environment is clean, safe, and organized
The ideal candidate will proactively identify opportunities to improve processes, implement best practices, and create a culture focused on performance, accountability, and continuous improvement.
Qualifications
Previous automotive service management experience
Proven leadership and team-building skills
Experience with dealership management systems (PBS, Reynolds & Reynolds, etc.)
Knowledge of manufacturer warranty systems and policies
Strong analytical and problem-solving skills
Valid driver’s license and clean driving record
What We Offer
Competitive salary + performance-based bonus structure
Flexible Medical Plans
Work Boot Reimbursement
Employee Assistance Program
Paid Time Off and Holidays
Employee Vehicle Purchase Program
Discount on Parts and Service
Ongoing manufacturer training
Career advancement opportunities
If you are a motivated leader ready to drive operational excellence and elevate customer satisfaction in a dynamic environment, we invite you to apply today.
Join our team and lead a service department built for performance, growth, and customer loyalty.
