Lakeside Smiles Dentistry is a new modern dental clinic opening in Downtown Barrie near the waterfront. We are building a calm, polished, patient-centered team from the ground up and are looking for a warm, organized, and professional Dental Receptionist / Patient Care Coordinator to help create an exceptional experience from the very first phone call.
This is an excellent opportunity for someone who enjoys patient interaction, clear systems, teamwork, and being part of a new clinic with high standards and a supportive culture.
The front desk is not “just reception” at Lakeside Smiles. This role is central to patient trust, schedule flow, communication, insurance coordination, and the overall patient experience.
Responsibilities
- Greet patients warmly and professionally
- Answer phone calls with a calm and polished tone
- Schedule new and existing patients appropriately
- Manage appointment confirmations and patient communication
- Support check-in and checkout
- Collect and update patient information
- Assist with insurance estimates, CDCP billing, and patient portions
- Collect payments and explain estimates clearly
- Support recall, reactivation, and treatment follow-up
- Maintain accurate notes in dental software
- Keep the front desk area clean, calm, and organized
- Communicate clearly with the dentist, hygienists, and assistants
- Help create a positive, organized, and patient-centered clinic culture
Ideal Candidate
We are looking for someone who is:
- Warm, professional, and patient-centered
- Calm under pressure
- Organized and detail-oriented
- Reliable and punctual
- Comfortable speaking with patients by phone and in person
- Able to discuss fees and insurance clearly and respectfully
- Discreet with private patient information
- A strong communicator
- Positive, coachable, and team-oriented
- Interested in helping build the systems and culture of a new clinic
Qualifications
- Dental receptionist or dental administration experience preferred
- Experience with ABELDent, Dentally, Tracker, ClearDent, Dentrix, or other dental software is an asset
- CDCP billing familiarity is an asset
- Strong customer service or healthcare administration experience may be considered
- Excellent verbal and written communication skills
- Strong computer and organizational skills
What We Offer
- New, modern clinic environment
- Calm and supportive team culture
- Clear systems and training
- Opportunity to help shape the patient experience from day one
- Professional, patient-centered workplace
- Growth opportunity as the clinic expands
Schedule
- Full-time
- Daytime shifts
- Some evening or weekend availability may be required as the clinic grows
Please include a brief note explaining why you would be a strong fit for a new, patient-centered dental clinic.
Pay: $24.00-$28.00 per hour
Benefits:
- Dental care
- Flexible schedule
Work Location: In person
