Job Overview
We are seeking a professional and organized Receptionist to join our physiotherapy clinic. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service and ensuring smooth daily operations. This role requires a friendly demeanor, strong administrative skills, and familiarity with physiotherapy setting. Prior experience in medical or dental office settings is highly preferred. Candidate needs to have experience with working with Universal software.
Duties
- Greet patients warmly and check them in for appointments
- Manage multi-line phone systems to schedule, reschedule, and confirm appointments
- Collect patient information and update electronic medical records accurately using systems such as Epic and Dentrix
- Verify insurance details and process billing as needed
- Assist with administrative tasks including filing, data entry, and managing correspondence
- Maintain a clean and organized front desk area
- Coordinate communication between patients, therapists, and other staff members
- Handle patient inquiries professionally and provide information about services offered
- Support clinic operations by managing appointment flow and ensuring timely patient care
Skills
- Experience with Universal records system or similar EMR platforms
- Knowledge of medical terminology relevant to physiotherapy clinics
- Previous experience as a Rehab receptionist or in a medical office environment highly desirable
- Strong organizational skills with attention to detail
- Excellent communication skills, both verbal and written
- Ability to operate multi-line phone systems efficiently
- Office experience including front desk responsibilities and administrative support
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Professional appearance and friendly demeanor to create a welcoming atmosphere for patients
Pay: $17.20-$20.00 per hour
Work Location: In person
