We’re looking for detail-oriented, solutions-driven individual to join our team as a Bilingual Insurance Tracking Specialist. In this role your key focus would be managing customer accounts to ensure insurance policies and any other insurance deficiencies are promptly brought into compliance.
RESPONSIBILITIES
- Stay up-to date on SCI’s auto insurance compliance requirements
- Identify missing or non-compliant aspects in customers’ insurance policies
- Reach out to customers, insurance companies and/or brokers to obtain updated insurance policies
- Log all activities and follow-ups pertaining to each case in SCI’s lease/customer management platform
- Use judgment to determine priority of cases and work them accordingly
- Work with our third-party insurance tracking agents and their system to maintain an accurate and up-to-date portfolio
- Respond to customer queries regarding insurance policy requirements and changes
- Review changes to insurance policies and escalate as required
- Perform administrative tasks required to resolve cases
- Prepare and issue customer correspondence regarding delinquent insurance accounts such as demand letters, and escalation notices
- Always aim for customer satisfaction
- Other duties as assigned
BEHAVIOURAL
- Solution driven with a view to meeting business needs
- Proactive problem solver with a mind for quality and efficiency
- Friendly individual who finds it easy to get along with everyone
- Ambitious, self-starter with an eagerness to learn new things
- Solid team player who can also work independently
- Persistent and persuasive
- Strong work ethic with a can-do attitude
- Optimistic individual who embraces and thrives in a fast-paced environment
- Open minded and able to adapt to change
QUALIFICATIONS
SKILLS REQUIRED
- Bilingual: excellent oral and written communication skills in French and English
- Detail oriented, organized, flexible and able to multi-task
- Fundamental computer skills, proficient in Microsoft Word, Excel, PDF writer
- Excellent grasp of phone and email etiquette
- Strong customer service skills
EXPERIENCE
- Minimum 1 year experience in a customer facing role
- Previous experience in Automotive or Finance industry an asset
- Previous experience in handling insurance claims an asset
EDUCATION
- Post-secondary education or equivalent work experience
REPORTING TO: Team Lead, Insurance
SALARY: $50,000 - $55,000 CAD
